SEE YOURSELF IN OUR TEAM:

Customer Relationship Workbench Crew is delivering a market-leading, AI-powered CRM Workbench that seamlessly orchestrates banker journeys. Our mission is to transform relationship management into a hybrid-agentic model that creates capacity and empowers our people to focus on impactful, value-enhancing interactions with customers. This means better alignment with customer needs, increased advocacy, and delivering more every day through exceptional customer experiences.

SKILLS AND EXPERIENCE:

• Business Understanding and acumen: Understanding of the Business Bank, distribution teams and customer segments we service.
• Fluency in Technology : Understanding of key technology systems, AI variants, and feasibility constraints.
• Definition & Design : Critical thinking, structured problem solving, and prioritization techniques.
• Data & Research : Proficiency with data analytics processes, tools and research methodologies.
• Implementation & Delivery : Understanding of business context, delivery frameworks, and stakeholder management.
  If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
  We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
  Advertising End Date: 12/07/202

• Strategic Input & Adaptability: Contribute to initiative development based on business plans, adapting to internal and market shifts.
• Frontline Uplift: Define and guide what ‘good’ looks like for frontline enablement, champion AI-powered tools, and support banker capability uplift.
• Insight-Driven Improvement: Identify opportunities for continuous improvement and course correction using data and feedback.
• Cross-Team Collaboration: Act as a connector between change, product, and frontline teams to ensure alignment and reduce duplication.
• Design & Enablement: Lead initiatives that embed change into the flow of work (e.g., self-serve tools, streamlined communications, embedded learning).
• Segment Partnership: Partner with segment representatives to shape solutions grounded in core banking disciplines.
• Consistency & Monitoring: Drive consistency in how changes are framed, prioritised, and landed, while monitoring effectiveness and adjusting plans as needed.