ROLE PROFILE

• Manage day-to-day e-commerce fulfillment operations, including picking, marshalling, dispatching, and last-mile delivery activities
• Lead fulfillment teams and third-party logistics providers to ensure efficient and seamless operations.
• Monitor operational KPIs, productivity, picking rates, and implement continuous improvement initiatives.
• Ensure stock availability, dark store organization, and effective coordination between operations, commercial, and IT teams.
• Oversee delivery accuracy, quality control processes, proper packing standards, and cold chain compliance.
• Manage customer service operations, returns, cash handling processes, and on-time order fulfillment.
• Plan and allocate operational resources, including vehicles, drivers, and workforce, to meet business demands
• Control operational budgets, reduce costs, and ensure compliance with company policies and procedures

REQUIREMENTS

• Bachelor's Degree in E-Commerce, Business Administration, Supply Chain, or a related field
• 5-7 years of experience in supply chain, e-commerce fulfillment, logistics, or last-mile operations.
• Strong leadership experience managing fulfillment teams and third-party logistics providers.
• Strong analytical, problem-solving, planning, and organizational skills
• Proficiency in MS Office, Advanced Excel, SAP, Salesforce, and warehouse management systems.
• Excellent communication, interpersonal, stakeholder management, and cross-functional collaboration skills.
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