You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Reporting to the Director, GB Implementation, Enrolment & Outsourced Services, the Manager, GB Enrolment & Outsourced Services joins an innovative and dynamic team who puts our Clients first; looks for inventive solutions; and supports the Enrolment & Outsourced Services Leads in achieving their objectives.
The GB Enrolment & Outsourced Services Team is responsible for the accurate and timely implementation of new flex benefit clients interested in our Member Enrolment Tool, onboarding clients who’ve purchased our outsourced administrative services product (AdminPlus), and managing re-enrolment for our highly complex in-force clients.
They’re accountable for all business-driven components of a project working in partnership with our Clients & Advisors, GB Operations and Business Development to deliver on agreed-upon targets and exceed Client expectations.

MAIN ACCOUNTABILITIES:

• Provide leadership and direction to a highly skilled team of Enrolment & Outsourced Services Leads, dedicated to providing exceptional Client service
• Manage the overall delivery of the projects and service portfolio supported by their direct reports
• Manage incoming work assignment and annual case assignment review
• Work collaboratively with team members and internal partners to organize & prioritize workloads, and think creatively to problem solve Client expectations
• Investigate & coordinate responses to escalated issues
• Motivate, coach, and develop team members to achieve their performance goals and expand their skills matrix
• Manage resource and budget plans effectively
• Identify, prioritize, and implement continuous process improvement initiatives
• Recruit experienced staff, conduct performance reviews, and manage performance issues
• Participate in projects to ensure strategic initiatives and process changes are successful
• Build strong relationships with Business Development and Operational partners
• Exhibit strong communication, organizational and interpersonal skills to effectively manage the team and external Client relationships

Please refer the Job description for details