Purpose & Overall Relevance for the Organization:
Manage all aspects around GBS Mobility Operations team within the framework of HR Services, providing excellent services and business competence regarding all Mobility related processes. As HR Services strives to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is vitally supporting this target by following key responsibilities.

Key Responsibilities:

• Manage a team between 6 to max. 15 people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘s and Stream strategy
• Monitor daily the international mobility / relocation requests and related areas service delivery, vendor management, team’s performance, ensure direct reports meet their individual tasks, deadlines and deliver according to established standards.
• Ensure team’s management including, coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementing development action plans
• Act as first escalation level and solve issues as quickly as possible, including root cause analysis and process improvement based on findings.
• Replicate best practices across countries within the team and ensure that process documentation is continuously updated.
• Ensure that the projects and processes are delivered in accordance with established policies and procedures along with all legislative compliance requirements.
• Maintain effective internal controls and proactively work to identify and implement efficiency improvements. Support internal & external audits.
• Build & maintain long-term relationships with internal or external customers & key stakeholders (e.g., HR Directors, COEs, CBE, Total Rewards, Talent Acquisition, HR Data, H2R HXM, etc.).
• Support implementation of HR Services Strategy regarding tools, programs, and processes
• Participate in internal and cross functional projects as required.
• Create and implement realistic goals for the team in alignment with GBS strategy.
• Develop and implement best practices, monitor and improve key performance indicators and SLA metrics.
• Maintain confidentiality of any private employee information, any proprietary information and ensure process wise information is secure.
• Create ad hoc reports/ reporting and analyze data, both for internal management as required and for external authorities / agencies to meet legal obligations.
• Support and actively participate in the recruiting process for own team
• Prepare and support new team members functional onboarding and integration in the team and company culture
• Ensure good relationships with stakeholders and the global functional Team on a proactive basis as well as crossfunctional stakeholders and monitor customer
• Supervise the daily operations by adhering to the defined SLAs and ensuring that the team KPIs are maintained, achieved an reported correctly and on a timely manner
• Handle escalations by providing support in resolution of complaints and issues, as needed
• Problem analysis and proposal or assessment of solutions, and respective implementation
• Ensure data quality and integrity across various systems and tools and perform quality check on the work output of the team
• Perform or ensure day-to-day and period end processing responsibilities are completed in accordance with internal standards (e.g. desktop procedures, audit)
• Monitor of work requests and allocation (ticketing and e-mails)

Key Relationships:

• Employees
• COEs: CBE (Cross Border Employment team) and Rewards
• Vendors, external authorities, consultants
• HRBPs
• GBS Operations and Process Excellence teams
• Legal department
• Finance Department

Knowledge, Skills and Abilities:

• Strong interpersonal skills combined with an ability to navigate easily within complex organizations, connect with a variety of functions, audiences, etc.
• Previous experience in leading and managing operational HR teams
• Ability to lead by example and prioritize team’s workload to provide excellent customer experience, having a high-volume administration to execute
• Very good analytical skills and detail-oriented work style
• Timely and complete achievement of set goals, while maintaining appropriate quality of parameters
• Highly results driven and self-motivated team player with compassion, integrity, trust, and perseverance.
• Taking responsibility for solving problems
• Ability to work under pressure and to prioritize tasks
• Curious and growth mindset, keen to learn and approach subjects outside of comfort zone, look beyond the obvious
• Solid knowledge in HR topics, such as: Immigration, International Mobility, HR Administration (hiring, international taxation, compensation and benefits, mobility)
• Good understanding of legal regulations for several European countries
• Experience with SAP and good knowledge of HR Systems like, development tools, performance tools, etc.

Requisite Education and Experience / Minimum Qualifications:

• University degree in HR/Business Administration or similar
• 5+ years of overall work experience in HR Operations/Services
• Previous experience in Mobility/Relocation area is a strong advantage
• Proven work experience in people management
• Fluent in English
• Broad and deep understanding of job function
• Strong knowledge of MS-Office applications

• Manage a team between 6 to max. 15 people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘s and Stream strategy
• Monitor daily the international mobility / relocation requests and related areas service delivery, vendor management, team’s performance, ensure direct reports meet their individual tasks, deadlines and deliver according to established standards.
• Ensure team’s management including, coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementing development action plans
• Act as first escalation level and solve issues as quickly as possible, including root cause analysis and process improvement based on findings.
• Replicate best practices across countries within the team and ensure that process documentation is continuously updated.
• Ensure that the projects and processes are delivered in accordance with established policies and procedures along with all legislative compliance requirements.
• Maintain effective internal controls and proactively work to identify and implement efficiency improvements. Support internal & external audits.
• Build & maintain long-term relationships with internal or external customers & key stakeholders (e.g., HR Directors, COEs, CBE, Total Rewards, Talent Acquisition, HR Data, H2R HXM, etc.).
• Support implementation of HR Services Strategy regarding tools, programs, and processes
• Participate in internal and cross functional projects as required.
• Create and implement realistic goals for the team in alignment with GBS strategy.
• Develop and implement best practices, monitor and improve key performance indicators and SLA metrics.
• Maintain confidentiality of any private employee information, any proprietary information and ensure process wise information is secure.
• Create ad hoc reports/ reporting and analyze data, both for internal management as required and for external authorities / agencies to meet legal obligations.
• Support and actively participate in the recruiting process for own team
• Prepare and support new team members functional onboarding and integration in the team and company culture
• Ensure good relationships with stakeholders and the global functional Team on a proactive basis as well as crossfunctional stakeholders and monitor customer
• Supervise the daily operations by adhering to the defined SLAs and ensuring that the team KPIs are maintained, achieved an reported correctly and on a timely manner
• Handle escalations by providing support in resolution of complaints and issues, as needed
• Problem analysis and proposal or assessment of solutions, and respective implementation
• Ensure data quality and integrity across various systems and tools and perform quality check on the work output of the team
• Perform or ensure day-to-day and period end processing responsibilities are completed in accordance with internal standards (e.g. desktop procedures, audit)
• Monitor of work requests and allocation (ticketing and e-mails