Manager, Global Enterprise Implementation at Culture Amp

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

170000.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Global Team Leadership, Operational Excellence, Project Management, Customer Needs Understanding, Change Management, SaaS Implementation, Customer Education, Stakeholder Management, Communication Skills, Innovation, Process Improvement, Data Analysis, Collaboration, Coaching, Problem Solving, Performance Management

Industry

Software Development

Description

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com. How you can help make a better world of work The Manager, Global Enterprise Customer Implementations is responsible for leading the global team of Enterprise Implementation Managers (IMs) across EMEA, North America, and APAC. This role owns the day-to-day execution of the global IM team, sets the strategy for driving global consistency in the Enterprise customer experience, and leads innovation in implementation frameworks, technologies, and processes. The role is pivotal in ensuring efficient, timely, and high-impact customer activations, with a strong focus on educating customers to achieve self-sufficiency and healthy cycle and feature adoption on the Culture Amp platform. As part of this team of amazing humans, You will: Global Team Leadership & Execution Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers, fostering collaboration and knowledge sharing across regions. Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope. Coach and guide the Implementation Manager ICs on complex/unique customer needs while establishing a culture of creativity, tenacity, and a dedication to solving problems. Set clear goals and performance expectations for the team, aligned with global CX and business objectives. Run point on our customer escalation process, ensuring timely triage and resolution of escalations, in partnership with our Product Support leadership team. Own global capacity planning and workforce strategy, including hiring and coverage across timezones. Strategy & Global Consistency Develop and execute a global strategy and operating rhythm for Enterprise Implementation, ensuring consistent, high-quality customer experiences across all regions. Establish and maintain global standards, best practices, and playbooks for implementation processes, documentation, and customer handoffs. Partner with regional CX Directors and cross-functional teams to align on priorities, share insights, and drive continuous improvement. Innovation & Process Improvement Identify, evaluate, and implement new technologies, content, and business processes to drive greater efficiency, scalability, and customer value in the implementation journey. Lead the evolution of the Implementation framework, piloting and rolling out new approaches to accelerate customer time-to-value and increase activation “stickiness.” Gather and analyze customer and team feedback to inform ongoing improvements and innovation. Customer Education & Self-Sufficiency Champion a customer education strategy that empowers Enterprise customers to become self-sufficient, leveraging scalable resources, training, and enablement content. Collaborate with Customer Education, Product, and Customer Success teams to ensure customers are set up for long-term success post-implementation. Stakeholder Engagement & Advocacy Serve as the global voice of Implementation, advocating for customer and team needs with Product Support, Product, Engineering, Sales, and other internal stakeholders. Represent the Implementation function in global forums, sharing insights, progress, and outcomes with senior leadership. Own the strategy for providing Implementation support during high-value, high-complexity sales cycles and ensure IM resources are being utilized effectively and efficiently. Metrics & Reporting Track and report on key performance indicators (KPIs) for global implementation, including activation timelines, customer satisfaction, and operational efficiency. Use data to identify trends, risks, and opportunities, and drive accountability for outcomes. You have: Proven experience leading global or multi-regional teams in a customer-facing, implementation, or professional services environment. Demonstrated success in driving operational excellence, process standardization, and innovation at scale. Strong project management skills, with a track record of delivering complex, multi-stakeholder projects on time and within budget. Deep understanding of enterprise customer needs, change management, and the SaaS implementation lifecycle. Experience with customer education, enablement, or training programs is highly desirable. Excellent communication, stakeholder management, and influencing skills. Ability to thrive in a fast-paced, ambiguous, and globally distributed environment. You are: Customer-Centric: Always thinking about how our Implementation initiatives can best serve and add value to customers. Innovative and Proactive: Bringing fresh ideas and anticipating the evolving needs of our customers and internal teams. Collaborative Leader: Fostering a culture of partnership and shared success across multiple departments and regions. Embody Culture Amp’s values: Have the courage to be vulnerable, Learn faster through feedback, Trust people to own decisions, Amplify others. Operate as a culture-first people leader, fostering inclusion, growth, and high performance. For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. Base Salary Range (US) $145,000—$170,000 USD We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success Programs, coaching, and budgets to help you thrive personally and professionally Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work Team budgets dedicated to team building activities and connection Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time Extended year-end breaks: An extended refresh period at the end of year Excellent parental leave and in work support program available from day 1 of joining Culture Amp 5 Social Impact Days a year to make a positive impact on the community outside of work MacBooks for you to do your best & a work from home office budget to spend on setting up your home office Medical insurance coverage for you and your family (Available for US & UK only) Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here. Please keep reading... Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience! If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions. If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

Responsibilities

The Manager, Global Enterprise Customer Implementations leads the global team of Enterprise Implementation Managers, ensuring efficient and high-impact customer activations. This role is pivotal in driving global consistency in the Enterprise customer experience and innovating implementation frameworks and processes.