Manager, Global People Solutions at The Trade Desk

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

156400.0

Posted On

01 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Operations, Shared Services, Onboarding, Internal transfers, People Systems, Workday, ServiceNow, Process improvement, Automation, Project management, Data analysis, KPI reporting, SLA management, Stakeholder management, Team leadership, Change management

Industry

technology;Information and Internet

Description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you. The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. So, if you are talented, driven, creative, and eager to join a dynamic, globally connected team, then we want to talk! What we do: The People Solutions team connects the dots and delivers solutions by focusing on process, efficiency, and the people experience. We operationalize the moments that matter most to TTD’ers while delivering a best-in-class employee experience globally. We navigate complex issues in a dynamic environment as trusted advisors and partners In our lifecycle aligned model, People Solutions supports the full employee journey — from onboarding to internal movement, to offboarding — ensuring consistency, clarity, operational rigor, and scalable global practice. We are proud of the culture we have built. We value inclusivity, collaboration, continuous improvement, and the meaningful experiences that each individual brings to The Trade Desk. What you’ll do: The Manager, Onboarding & Mid-Lifecycle Processes leads the team responsible for new hire onboarding, internal transfers, job/manager changes, and other mid-lifecycle employee transitions. You will own these processes end-to-end — designing workflows, ensuring timely execution, improving systems, and partnering closely with stakeholders and COEs. You will manage and develop a team, manage case volume, and drive innovation through ServiceNow Lifecycle Events and Workday process optimization. Your work will reduce manual touchpoints, strengthen quality, and improve the experience for employees and internal stakeholders. This role reports to the Director, Global People Solutions In this role you will: Leadership & Team Management Lead and coach the Onboarding & Mid-Lifecycle team to deliver consistent, high-quality service. Set clear expectations, manage performance, and develop team capability. Build a culture of accountability, empathy, continuous learning, and operational excellence. Oversee training, refreshers, SOP adoption, and knowledge transfer across the Onboarding & Mid-Lifecycle team, extending outside of region when needed. Onboarding Process Ownership Oversee and continuously refine the onboarding process—from pre-‑onboarding tasks to new hire setup, documentation. Ensure workflows are executed accurately, consistently, and in alignment with governance standards. Partner with COEs and stakeholders to ensure workflows are compliant, complete, and reflect correct sequencing and partner involvement. Leverage ServiceNow Lifecycle Events to automate and orchestrate onboarding actions resulting in reduced manual work and improved visibility. Ensure Workday data accuracy for new hires. Drive proactive communication to reduce confusion, prevent rework, and improve the end-to-end onboarding experience for employees and managers. Be aware and sensitive to global alignment when implementing any new regional processes. Mid-Lifecycle (Movement & Changes) Process Ownership Oversee and optimize internal transfers, job changes, manager changes, and other lifecycle updates. Reduce handoffs by designing clear, sequenced workflows that reflect upstream and downstream system dependencies. Partner with the Sr. Manager, Process & Systems Governance to ensure updates to existing processes and new processes Be aware and sensitive to global alignment when implementing any new regional processes. Operational Excellence & Reporting Establish, monitor and report team KPIs and SLAs (case volume, turnaround time, accuracy, NPS, error rates) and report trends to leadership. Use data insights to identify bottlenecks, workload trends, and improvement opportunities across onboarding and transfers. Support audit readiness and ensure consistent recordkeeping and adherence to regulatory requirements. Cross Functional Partnership Partner with the Sr. Manager, Process & Governance to maintain strong Workday + SNOW governance, data integrity, and process documentation. Work with the Knowledge Base Manager with the ServiceNow Core team to improve self-service options. Partner with Centers of Excellence (TA, HRIS, Payroll, Benefits, IT, Workplace Services) to ensure lifecycle processes are connected, scalable, and efficient. Act as the subject-matter expert and escalation point for complex onboarding or movement cases. Work closely with the ServiceNow Core Team to optimize guided workflows, automated communications, event sequencing, and reporting dashboards. Who you are: 5+ years of experience in HR Operations / Shared Services, with exposure to onboarding, transfers, or People Systems lifecycle work. 2+ years of experience leading teams or mentoring others in a global shared services environment. Strong Workday and ServiceNow proficiency with an understanding of how lifecycle processes flow between systems. Experience designing or improving HR processes with a focus on automation, employee experience, and data accuracy. Excellent project management skills: able to define scope, manage timelines, minimize risk, and deliver outcomes. Strong analytical capability with ability to translate data into insights and action (KPIs, SLA reporting, volume trends, cycle time metrics). Strong communicator who can influence stakeholders across HR, Talent Acquisition, Benefits and IT. High integrity, confidentiality, and judgment—especially in sensitive lifecycle moments. Commitment to building inclusive, empathetic, employee-centered experiences. #LI-JK1 In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan. The Trade Desk also offers a competitive benefits package. Click here to learn more. Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $85,300—$156,400 USD As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive. Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process. When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.

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Responsibilities

The Manager, Global People Solutions leads the team responsible for end-to-end onboarding and mid-lifecycle employee transitions, including internal transfers and job changes. This role focuses on designing efficient workflows, optimizing systems like Workday and ServiceNow, and driving operational excellence through data-driven insights.