Manager, Ground Service Delivery (Melbourne) at Finnair

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

0.0

Posted On

12 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Service Procurement, Operational Performance Management, Cost Management, People Leadership, Stakeholder Management, Ground Handling Operations, Negotiation, Presentation Skills, Data Literacy, Strategic Implementation, Compliance Management

Industry

Airlines and Aviation

Description

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values – Always Safe, Customer at Heart and Stronger Together– guide us in everything we do. Operations division's task is to execute Finnair's flight operations safely, economically and in a reliable manner. In Finnair Ground Operations, we work for securing safe and smooth ground services for our customers and aircraft in all airports Finnair is flying to. Our top priority is uncompromised operational safety at all times. On top of safe operations, operational efficiency and customer experience are the key ingredients for our success. We are now looking for a MANAGER, GROUND SERVICE DELIVERY to strengthen our global Finnair Ground Operations - Ground Service Delivery team. Finnair’s headquarters are located in Vantaa, Finland; however, this position is based in Melbourne, Australia. The role is primarily remote, but it will require occasional travel and presence at Melbourne Airport. In this position you have a great chance to contribute to Finnair success through: Ensuring ground service readiness for Finnair customers and aircraft. Leading and managing ground handling suppliers and airport companies at the nominated airports to deliver targeted outcomes in areas of; safety, compliance, cost control, operational performance and overall customer experience. Driving selected development topics within the area of Ground Service Delivery. Managerial responsibility of selected global Finnair airport service managers. To be successful in this position, you have a strong experience and proven track record in: Working with various internal & external stakeholders. Service procurement, vendor management, operational performance management and cost management. Leadership of complex entities. Working within airport ecosystem. People leadership. Strong self-leadership, proactivity, and result orientation. Responsible and self-driven working attitude. Understanding of ground handling business and related authority regulations as well as respective agreements. In addition, you most likely possess the following: Solid collaboration and interpersonal skills in different organizational levels. Number and data literacy, ability to lead through performance data. Excellent communication, negotiation, and presentation skills. Excellent English, both written and spoken. Other languages are considered an advantage. Positive attitude to continuously learn, develop and improve. Capability to combine strategic direction with operative implementation. The employee must have all the legal rights to reside and work in Australia. Working at Finnair: You will be welcomed to a diverse, international and well-experienced team of 11 Ground Service Delivery Manager colleagues globally. We work together in a flexible way; focus is on ground handling supplier management and ensuring service delivery globally, both at Melbourne Airport and in Finnair’s network. Through this position you have a chance to contribute to the success of a modern Finnish airline with a 100 year heritage. Ever-changing airline industry provides interesting, as well as fast moving working environment full of inspiration, great colleagues, and personal development opportunities. Next Steps: In case you find this exciting, please submit your application with your CV, cover letter and salary expectation no later than Sunday, 9 August 2026. Please note that we do not process applications submitted via email. After initial virtual rounds, onsite interviews will be held for selected candidates in Melbourne between 21 October to 29 October 2026. Please note that the hiring process may include a pre-employment security clearance and a drug test. If you wish to discuss any open questions related to this position, please contact Patrik Nyqvist (Head of Ground Service Delivery) by phone +358 40 538 0475 on the preferred hours stated below (Finnish-time, GMT +03:00): Tuesday, 28 July between 9.30am to 11am Thursday, 30 July between 9am to 10.30am Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self. Finnair is a network airline that specialises in passenger and cargo traffic between Europe, North America and Asia. It also offers package tours under its Aurinkomatkat-Suntours brand. Finnair offers direct flights to approximately 40 countries and over 100 destinations.

Responsibilities

Ensure ground service readiness for Finnair customers and aircraft by managing ground handling suppliers and airport companies. Lead selected global airport service managers to deliver outcomes in safety, compliance, cost control, and customer experience.