You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Location: hybrid
As the Manager of GB Operations for the Plan Team, you will lead a transformative effort to evolve our service delivery model for the SunSolutions/National Accounts market. This pivotal role combines strategic leadership, operational excellence, and innovative thinking to drive our Group Benefits operations forward. You’ll manage a diverse team across multiple locations, balancing respect for established processes with a vision for continuous improvement and digital transformation. Your ability to inspire, develop talent, and implement cutting-edge solutions will be crucial to delivering on our Clients’ needs.

• Build and nurture a high-performing, agile team culture
• Foster an environment of innovation, continuous learning, and inclusive diversity
• Ensure consistent, high-quality client service that exceeds expectations
• Implement and continuously improve cutting-edge management systems
• Monitor, analyze, and optimize key performance indicators to drive business growth
• Enhance overall Client experience through data-driven insights and personalized solutions
• Design and implement groundbreaking solutions for contractual documentation processes
• Spearhead digital transformation projects that revolutionize service delivery
• Develop forward-thinking initiatives aligned with Group Benefits’ long-term vision
• Drive continuous improvement through regular strategy reviews and agile methodologies