WHO WE ARE:

TurningPoint Healthcare Solutions is a leader in advanced clinical and technology-enabled complex condition management. TurningPoint provides an innovative suite of specialty care management services and technologies that enable health plans and employers to improve the safety, quality, and affordability of healthcare. Through its platform and specialized team of clinical experts, TurningPoint works collaboratively with providers to deliver optimal care. TurningPoint offers condition-specific, quality-driven, value-based care management services that optimize care from diagnosis and discovery through recovery. TurningPoint’s comprehensive and integrated suite of services enhances the support individuals need, at the time they need it most. Since launching in 2015, TurningPoint has provided support to more than 50 million people nationwide across numerous clinical specialties including musculoskeletal, pain management, cardiology, wound care, ear/nose/throat, and sleep. TurningPoint’s model moves beyond denial-based care to holistic condition management that improves outcomes and reduces cost. TurningPoint is an independent organization, not owned or affiliated with a health plan or provider system.

POSITION SUMMARY:

The Manager, Growth Operations & Strategy will be a key member of TurningPoint’s growth team, responsible for shaping the strategies and initiatives of a company that is actively expanding the delivery of high-quality healthcare to payer and employer clients. You’ll play a pivotal role in managing our expanding customer pipeline and forecasting efforts, spearheading the maintenance and enhancement of our CRM system, Salesforce, ensuring its effectiveness in supporting our growth objectives. Operating with high levels of autonomy, you’ll regularly communicate progress toward annual revenue targets with the TurningPoint executive team, refine forecasting models, and conduct top-of-funnel research to drive strategic decision-making.
Beyond pipeline management, you’ll support existing TurningPoint clients in ensuring a strong partnership and driving expansion opportunities, and will operationalize cross-functional initiatives, from budget forecasting to strategic partnerships. You will hold responsibility for the creation of external growth materials (pitch decks, one-page summaries, etc.) as well as support the creation of materials for monthly/quarterly Board meetings. By staying in tune with industry trends, competitive landscapes, and regulatory changes, you’ll inform our growth and marketing strategies, while also contributing to the creation of marketing collateral. Managing lead-generation activities, such as conferences and audience-specific campaigns, you’ll help fuel our marketing, sales, and client success efforts, positioning us for sustained growth and success.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree or equivalent experience.
• 2+ years of business/growth operations, or relevant experience; experience in management consulting, investment banking, or strategy at a fast-growing healthcare company preferred
• Familiarity with growth/sales operations best practices, including top of funnel market research, forecasting, and/or performance metrics
• Proficiency in CRM software, preferably Salesforce, including its configuration, customization, and optimization
• Robust analytical abilities to interpret data and transform it into effective strategies using data management and analysis tools (e.g., Excel or Google Sheets)
• Skilled at conveying insights and recommendations to cross-functional team members and executive leadership through both written and verbal communication
• Comfortable operating in ambiguity in a fast-moving organization; thrives on a high level of autonomy and can manage several concurrent projects and adhere to various deadlines
• Proven track record of working cross-functionally to drive alignment and decision-making where there may be competing priorities
• High EQ: ability to foster effective teamwork, align to a shared goal and resolve conflicts constructively, and cultivate strong relationships with colleagues and stakeholders
• Intellectually curious and low ego; willing to invest several months into developing a deep understanding of TurningPoint’s services and products
  TurningPoint Healthcare Solutions is an Equal Opportunity Employer
  

  LI-Remot

• Manage the growing TurningPoint customer pipeline and forecasting efforts, including regular executive level communication on growth progress toward annual targets, sharpening of current forecasting model, and conducting top of funnel research
• Maintain and improve TurningPoint’s CRM, Salesforce
• Operationalize cross-functional initiatives (e.g., cross-functional budget forecasting, new product launches, strategic partnership opportunities, etc.)
• Support the TurningPoint Client Success team with active management of current clients, positioning for growth and expansion
• Support the creation of prospective customer and current client materials (e.g., targeted pitch decks, net new deck creation, ad hoc analyses, one-page summaries, etc.)
• Support the creation of regular Growth team Board communications (e.g., pipeline overview, monthly and annual forecasting, etc.)
• Stay updated on industry trends, competitive landscape, and regulatory changes to inform growth/marketing strategies
• Assist in the development marketing collateral, presentations, and sales enablement tools to support acquisition efforts
• Manage lead-gen activities such as TurningPoint’s conferences and events calendar and audience-specific campaigns