Manager-GTS SF - Run at KPMG Global Services

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Production Environment Management, Incident Management, SLA Management, Microsoft Azure, SQL, Azure Application Insights, Infrastructure Support, Platform Operations, Team Leadership, Operational Governance, Cloud Optimization, Performance Monitoring

Industry

Business Consulting and Services

Description

Roles & responsibilities Manage and maintain production environments supporting Audit applications, ensuring high availability, stability, and performance Establish, document, and continuously improve support and operational processes, ensuring offshore teams adhere strictly to defined procedures Lead and manage Support and Operations teams responsible for applications such as KPMG Clara Workflow, KPMG Clara for Clients, and KPMG Quality & Compliance Evaluation Ensure timely resolution of incidents and service requests, meeting defined SLAs and operational KPIs Work closely with Application Support, Business Support, Platform Operations, Deployment, and Engineering teams to drive shared objectives Act as the technical lead for infrastructure and platform‑related issues, providing expert guidance and hands‑on problem resolution Ensure production environments comply with all operational policies, security standards, and governance requirements Oversee and validate post‑deployment activities following weekly releases to ensure operational continuity and compliance Coordinate with platform and infrastructure teams to maintain server health, apply patches, and remediate vulnerabilities Utilize hands‑on expertise in Microsoft Azure services to support and optimize cloud‑based production systems Leverage Azure Application Insights and monitoring tools to proactively identify, analyze, and resolve system issues Use SQL skills for data analysis, troubleshooting, and operational investigations Maintain strong working relationships with global platform operations, engineering, deployment, and application/business support teams Provide regular status updates and operational insights to leadership in alignment with goals set by the Head of Audit Application Support and Operations Foster team development through mentoring, performance management, and professional leadership Participate in firm‑wide meetings, workshops, and external conferences to stay current with emerging trends and best practices in Support and Operations This role is for you if you have the below Educational qualifications Bachelor's degree in Computer Science Work experience 8+ Years of Experience

Responsibilities

Manage and maintain production environments for Audit applications to ensure high availability, stability, and performance. Lead support and operations teams while coordinating with engineering and platform teams to resolve technical issues and meet SLAs.