Manager - Guest Chauffeur Scheduling at theredsead

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership & Team Management, Operational Planning & Coordination, Analytical Skills, Problem Solving, Time Management, Customer Service Excellence, Fleet Management, Safety & Compliance, Microsoft Office Proficiency, Communication Skills, Interpersonal Skills

Industry

Real Estate

Description

Job Purpose The jobholder responsibility is to oversee the oversee the execution of all land guest services ensuring Safe, efficient and high-quality service delivery as per RSG Standards. The jobholder will oversee the execution of all transportation for Mobility division i.e. mainly focused on Guest & employee to ensure business continuity. He/She will act a primary point of contact for all concerned stakeholders internally and externally in managing Mobility expectations of all the relevant stakeholders impacted. Job Responsibilities Transport Operations Management: Oversee, lead and supervise the seamless execution of guest and senior management transfers, ensuring high standards of service quality. Monitor real-time transportation services via Transport Management Systems, addressing issues as they arise to meet operational objectives. Maintain and develop strong relationships with stakeholders and clients. Coordinate with relevant functional areas and departments to ensure seamless integration and effectiveness in multi-modal transport services. Make quick, informed decisions regarding task reallocations due to unforeseen circumstances such as breakdowns, accidents, or incidents. Act as the primary point of contact for all land mobility services during operational hours. Oversee the dispatch of vehicles ensuring timely and efficient operations. Manage incidents and accidents effectively, coordinating with relative stakeholders and internal teams to resolve issues and minimize disruptions. Resolve and Escalate CRM reports to track customer interactions, feedback, and service quality issues, ensuring responsiveness to client needs and continuous improvement. Oversee post-operation processes, performance tracking, and staff management. Ensure strict adherence to KSA transportation laws and regulations. Leadership & Team Management: Lead a team of Coordinators, Dispatchers, and Chauffeurs, ensuring they adhere to operational standards, safety protocols, and customer satisfaction guidelines. Conduct team briefings, toolbox talks, and safety reviews to maintain high standards of operational efficiency and safety. Manage staff attendance, resolve operational setbacks caused by absences, and ensure that service delivery remains unaffected. Manage overtime and staff scheduling, ensuring resources are allocated efficiently for subsequent shifts. Performance Monitoring and Reporting: Monitor and track key performance indicators (KPIs), including on-time performance, guest satisfaction, driver utilization and driver behavior. Generate detailed reports for upper management to inform strategic decisions. Stakeholder Engagement and Service Excellence: Engage in strategic planning to align transportation services as per company guidelines. Coordinate with B2B support teams to ensure seamless service delivery. Job Requirements Bachelor's Degree or equivalent qualification At least 7 years of industry experience with proven expertise in transportation Leadership & Team Management. Operational Planning & Coordination. Excellent analytical, problem solving & Decision-Making. Time-management skills Problem-Solving Customer Service Excellence. Fleet Management. Safety & Compliance Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel and Outlook. Strong communication and interpersonal skills Job Context This is an operations focused position and is full time based at RSG site.

Responsibilities

The jobholder is responsible for overseeing the execution of all land guest services, ensuring safe, efficient, and high-quality service delivery. They will act as the primary point of contact for all stakeholders in managing mobility expectations.