Manager Guest Experience at Hilton Grand Vacations

Waikoloa, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

70000.0

Posted On

21 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience Management, Front Office Operations, Hospitality, Problem-Solving, Coordination, Service Delivery, Front-Of-House Ambassador, Personalized Service, Issue Resolution, Liaison, Cultural Sensitivity, Workflow Improvement, Service Process Enhancement, Operational Standards, Shift Flexibility

Industry

Hospitality

Description

We are seeking an experienced and guest‑focused Guest Experience Manager to support the Front Desk Director in all areas of front office operations. This role plays a key part in creating exceptional guest experiences, maximizing operational resources, and upholding our “Spirit of Service” culture for owners, guests, and team members. The ideal candidate is passionate about hospitality, proactive in problem‑solving, and skilled at coordinating across departments to ensure seamless service delivery. Here's why you'll love it here! We offer an excellent benefits package to our full-time Team Members that include: Salary range: $60,000-$70,000 Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today! Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Schedule Details: The Front Office Department operates 24 hours a day, 7 days a week. Flexible to work morning and afternoon shifts, including weekends and holidays, based on business needs. Additional Responsibilities Include: Serve as a front‑of‑house ambassador, delivering warm, attentive, and personalized service to all guests upon arrival and throughout their stay. Assist with room blocking, special requests, and proactive issue resolution at the point of contact. Act as the primary liaison between guests, internal departments, and external partners to ensure efficient and clear communication. Elevate the experience for Japanese guests by coordinating cultural activities, social events, and service offerings with sensitivity and personalized attention. Support the Resort Leadership Team in improving workflows, enhancing service processes, and sustaining exceptional operational standards. Provide flexible support across the Front Office as business needs arise. Perform other related duties as assigned.

Responsibilities

The manager will serve as a front-of-house ambassador, delivering personalized service, assisting with room blocking, and proactively resolving guest issues upon contact. They will also act as the primary liaison between guests, internal departments, and external partners to ensure clear communication and support leadership in enhancing service processes.