Manager, Guest Services MSC at Canada Lands Company CLC limited

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Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Approach, Organizational Skills, Judgment, Results Oriented, Interpersonal Communication, Problem Solving Skills

Industry

Leasing Non-residential Real Estate

Description

MANAGER, GUEST SERVICES MSC (temporary 6 months) Recognized for the quality of its products and services, the Old Port of Montréal Corporation (OPMC) manages a vast recreational and tourist site. Through the development of the Old Port of Montréal (OPM) and the Montréal Science Centre (MSC), the Corporation actively participates in the development of the city. A dynamic and diversified site awaits you! POSITION SUMMARY : Reporting to the CSM Senior Manager, Sales and Visitor Services, the CSM Visitor Services Manager's main responsibilities are to manage human resources, sales and service operations, ensuring a quality customer experience while maximizing revenue for the Montreal Science Centre. In addition, he/she is responsible for ticketing, call center, snack bar, reception and checkroom operations. You will manage a team of some sixty employees, including assistant managers, supervisors, reception and snack bar agents, and ticketing and call center agents. Looking for a challenge? Join the experience! RESPONSIBILITIES : Human Resources Management (35%) * Manages, motivates and develops employees in the department (recruitment, evaluation, discipline, ongoing training, etc.); * Sets departmental expectations, provides direction and ensures follow-up; * Sets guidelines and standards for employee induction and training; * Controls and optimizes work schedules according to needs and budgets; * Ensures compliance with and application of the collective agreement, as well as the Company's policies and procedures, in particular those relating to occupational health and safety; * In the absence of the Assistant Manager, validates and approves time sheets in the time management software for employees. Operations Management (65%) * Ensures sound management of ticketing, cinema, call center, snack bar, reception and checkroom operations at the Science Centre * Ensures the integrity of the inventory management process; * As super-user of sales software, assists supervisors and other colleagues in problem solving; * Implements tools to help achieve revenue targets; * Develops strategies to improve the financial performance of products under his/her responsibility; * Prepares reports, analyzes performance and ensures that control measures are respected; * Controls the quality of the customer experience and ensures that it meets the requirements of the standards established by the organization; * Collaborates in the department's complaint resolution process and makes adjustments based on comments or complaints received; * Develops and revises departmental policies and procedures; * Makes purchases, approves orders and pays invoices; * Ensures proper use, layout and maintenance of public areas; * Ensures effective coordination with other internal departments on deliverables and results. EXPERIENCES & KNOWLEDGE REQUIRED : * 5 years' experience in personnel management and operations management in a customer service/sales environment. * Experience in budget and project management. * Management experience in a unionized environment * Bachelor's degree in a relevant field * Knowledge of English (intermediate, level 3) * Computer skills in operations-related systems SKILLS REQUIRED : * Leadership * Developed customer approach * Organizational skills * Judgmental * Results oriented * Interpersonal communication * Problem solving skills SPECIFIC WORKING CONDITIONS : * Dynamic work environment ; * Medical and dental insurance (benefits paid 100% by the employer); * Vacation pay (6%); * 3 days of floating holidays and sick leave bank per year; * Employee assistance program offered by the employer; * Free parking (taxable benefit); * Discounts and benefits at various merchants in the Old Port; * Job type: Temporary 6 months until April 2026 (possibility of renewal) / full-time / on-site work / Sunday to Thursday schedule (37.5 hrs/week); * Duties require working evenings and weekends. The Company is committed to an employment equity program and invites applications from women, members of visible minorities, aboriginal peoples and persons with disabilities. We thank all those who apply, but only those selected will be contacted. The use of the masculine gender is intended to lighten the text and make it easier to read. Internal posting from October 21 to 28, 2025

Responsibilities

Manage human resources, sales, and service operations to ensure a quality customer experience while maximizing revenue. Oversee ticketing, call center, snack bar, reception, and checkroom operations.