Manager - Help Desk at MedRisk LLC

, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Technical Support, Ticket Management, Documentation, Equipment Support, Performance Management, Scheduling, ServiceNow, Information Systems, Networking, Identity and Access Management, Problem-Solving, Team Development, Customer Service, Hardware Support, Software Applications

Industry

Hospitals and Health Care

Description

On-Site Irvine, CA Job Summary: The Help Desk Manager s responsible for overseeing a team of help desk representatives, ensuring efficient support for information systems products and services. This role involves managing service desk requests, assigning tickets, maintaining documentation, and contributing to equipment-related activities. Additionally, the Manager is responsible for performance management and scheduling. Primary Duties & Responsibilities: * Supervision: Oversee the work of a team of help desk specialists providing support for information systems products and services, including personal computers, peripherals, software applications, and organizational networking or access issues. * Ticket Management: Log and track requests for help desk assistance, assigning tickets to representatives based on their availability and expertise. Administer ServiceNow and leverage investments in technology * Documentation: Develop and maintain installation and maintenance documentation to ensure efficient problem-solving and knowledge sharing within the team. * Equipment Support: Assist with purchasing, testing, or installing equipment as needed to support organizational operations. * Performance Management: Conduct performance management duties, including performance warnings, reviews, Performance Improvement Plans (PIPs), and other relevant actions to support team development and performance. * Scheduling: Staff and schedule team members to ensure adequate coverage and efficient support for end-users. Qualifications: * Knowledge of the field's policies, procedures, and best practices related to help desk support and information systems. * Minimum of 3 years of experience in a help desk or technical support role. * Technical knowledge related to supporting a range of technology products, including hardware, software, applications, and Identity and Access Management (IAM) systems.

Responsibilities

The Help Desk Manager oversees a team of help desk representatives, ensuring efficient support for information systems products and services. Responsibilities include managing service desk requests, assigning tickets, maintaining documentation, and contributing to equipment-related activities.