Manager HR Service (all genders)
Fulltime | Düsseldorf | Maternity leave cover for 1 year starting in September
Where Passion Meets Purpose!
Whether you are looking for your first job or seeking a new professional challenge, you will find exciting opportunities at QVC. Our diverse team of over 17,000 professionals worldwide works together every day to bring the joy of discovery to millions of customers around the world. We firmly believe that everyone in our company, at every level of the hierarchy, can and should make a valuable contribution. Join us and make a difference – both for the company and for your own professional development!
As Manager HR Service at QVC, you will play a central role in the development and management of our HR Service Team in Germany. You will be responsible for defining and implementing the service strategy, optimising transactional processes and contributing to the achievement of our corporate goals. Your expertise in relationship management and your ability to prioritise solutions that offer the greatest added value for our employees make you an indispensable member of our organisation.
First Things First – Our Top Benefits:

We’re not just about doing great work, we’re also about making you feel great while you’re doing it. Here are some of our benefits and perks:

• Dynamic, international working environment with an informal culture
• Flexible working hours with flexitime to promote work-life balance (including overtime regulations and working from home)
• 30 days of holiday per calendar year
• Workation (opportunity to work abroad for up to 20 days)
• Subsidised cooperation with Urban Sports Club
• Paid volunteer days
• QVC bike leasing
• Comprehensive 24/7 private accident insurance and pension plan
• Comprehensive health and preventive care services
• Canteen subsidy
• Free parking
• Corporate benefits (various QVC partner discounts) and 20% employee discount on the QVC product range

Your to-do list:

• Leadership and further development of the service team, which serves as the local point of contact for all employees in Germany.
• Development and implementation of a comprehensive strategy for the service area in cooperation with the global shared service centre.
• Responsible for optimising transactional processes across all people functions.
• Creation and maintenance of knowledge management documentation and development of training materials.
• Ensuring effective reporting with relevant KPIs to evaluate the performance of the HR department.
• Representation of an integrated people function and monitoring of the company’s service initiatives.

Your must-haves:

• Several years of professional experience in a comparable service-oriented position, ideally with leadership experience of virtual teams.
• Excellent knowledge of MS Office 365, especially Excel.
• Experience with SAP HR and Workday as well as knowledge of case management tools.
• Strong analytical skills and problem-solving abilities.
• Excellent communication skills at all hierarchical levels and in an international environment.
• Fluent written and spoken German and English.

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
WorkWithUs@qvcqrp.com
for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

Please refer the Job description for details