Manager - HR Solutions Center at NYU Langone Health

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

159475.68

Posted On

07 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR operations, Shared services, Team leadership, Onboarding strategy, Workforce clearance, Regulatory compliance, Process governance, Data analysis, Performance metrics, Stakeholder management, Risk management, Systems integration, Workflow design, Policy alignment, Strategic planning

Industry

Hospitals and Health Care

Description

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health. For more information, go to NYU Langone Health [http://nyulangone.org/], and interact with us on LinkedIn [https://www.linkedin.com/company/nyulangonehealth/?viewAsMember=true], Glassdoor [https://www.glassdoor.com/Reviews/NYU-Langone-Health-Reviews-E121521.htm], Indeed [https://www.indeed.com/cmp/Nyu-Langone-Health/reviews], Facebook [http://facebook.com/NYULangone], Twitter [http://twitter.com/nyulangone], YouTube [http://www.youtube.com/user/nyulmc] and Instagram [http://instagram.com/nyulangone]. Position Summary: We have an exciting opportunity to join our team as a Manager for the HR Solutions Center. In this role, the successful candidate leads Team Leaders and Associates across the HR Solutions Center, an HR Shared Services operation, including benefits, compensation support, workforce transactions, onboarding, leave administration, workers compensation, regulatory compliance, and policy alignment. The role provides strategic and operational oversight of onboarding operations supporting 12,000+ hires annually and serves as a subject matter expert in onboarding process design, compliance, systems integration, and high-volume workforce clearance management. Partnering with HRSC leadership, this leader translates enterprise priorities into measurable operational execution grounded in data, risk awareness, and service excellence. Job Responsibilities: Strategic Leadership and Service Delivery * Contribute to HRSC strategic priorities and multi-year roadmaps aligned with enterprise objectives. * Translate strategy into operational plans supported by measurable goals, dashboards, and performance metrics. * Integrate and align service delivery across shared services functions to ensure a cohesive, scalable operating model. * Identify cross-functional risks, interdependencies, and optimization opportunities. * Serve as a senior escalation point for complex matters requiring enterprise judgment and regulatory awareness. * Use data, metrics and trend analysis to inform decisions, resource allocation, and service model evolution. Team Leadership and Operational Excellence * Lead and develop Team Leaders and Associates within a high-volume, complex environment. * Establish clear accountability structures and performance expectations grounded in measurable outcomes. * Build a cross-trained, agile team capable of flexing across service lines. * Strengthen analytical capability and frontline problem-solving to improve service delivery and efficiency. Onboarding Strategy and Operations * Provide strategic, systems, and operational oversight of onboarding processes supporting 12,000+ hires annually. * Ensure scalable, compliant, and efficient workforce clearance and onboarding workflows. * Monitor cycle times, volumes, quality indicators, and regulatory alignment to drive continuous refinement. * Leads strategic partnerships with stakeholders across HR, clinical and operational departments, Talent Acquisition, Medical Staff Office, Legal, Compliance, and IT to ensure a seamless, compliant, and timely onboarding experience for all workforce segments across the health system. Process Governance and Continuous Improvement * Own HRSC's structured process inventory and documentation governance framework. * Drive workflow standardization, recertification, and alignment across systems, policies, and regulatory requirements. * Analyze service trends, volumes, and performance data to identify measurable improvement opportunities. * Partner across HR, Business, and IT to advance digital enablement and operational optimization initiatives. Minimum Qualifications: To qualify you must have a Bachelors degree required; Masters degree preferred. 8-10 years of progressive HR operations or shared services experience, including leadership in a complex, high-volume environment. Specific Knowledge, Skills, and Abilities: Demonstrated experience leading Team Leaders and frontline staff. Proven ability to translate strategy into operational execution supported by data and performance metrics. Strong analytical capability and experience using dashboards and reporting tools to drive decision-making. Subject matter expertise in enterprise onboarding operations, including high-volume workforce clearance, compliance oversight, and systems-enabled workflow design. Experience in process governance, documentation standardization, and continuous improvement. Ability to operate effectively within a regulated environment requiring compliance and risk management. Strong communication and stakeholder management skills across multiple levels of the organization. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Health provides a salary range to comply with the New York State Pay Transparency Law. The salary range for the role is $130,000.00 - $160,000.00 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal [https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf]. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $101,493.51 - $159,475.68 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here [https://cdn-static.findly.com/wp-content/uploads/sites/290/2017/04/pay-transp_formattedESQA508c.pdf]

Responsibilities

The Manager leads HR Solutions Center operations, overseeing team performance and strategic service delivery across functions like onboarding, compensation, and leave administration. They are responsible for process governance, data-driven decision-making, and ensuring regulatory compliance while managing high-volume workforce clearance.