American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about
American University
Department:
HR Operations
Time Type:
Full time
Job Type:
Regular
FLSA Status:
Exempt
Work Modality:
Hybrid 01 (On Campus 3-4 Days/Week)
Union:
Job Description:
Summary:
The Manager, HR Staff and Student Administration oversees the Office of HR Staff and Student and is responsible for enhancing the overall customer experience. This position ensures consistency of service and timely completion of employment transactions and information requests. The HR staff and student team provides front line customer service in-person, by phone, and through the ServiceNow service ticket site; serves as the first point of contact for staff and student questions regarding issues that include compensation, timesheets; and staff benefit, and assists with the processing of HR actions in Workday.

Essential Functions:

• Manage the daily operations relating to the Office of HR Staff and Student, which is responsible for responding to staff and student questions regarding pay, benefits, and HR policies as well as processing hiring, termination, and other types of employment-related actions.
• Provides direct support to the team in times of high volume by assisting with ticket load.
• Ensures that the team understands the University’s policies. Coordinates with other HR teams and Payroll as needed.
• Oversee the administrative processes for staff and student employees to ensure personal, benefit, payroll and leave related information are updated and accurate.
• Ensure compliance with federal, state and local regulations including but not limited to I-9 compliance, onboarding, and Federal Work Study.
• Coordinate the administrative process for the hiring and offboarding of the Employer of Record workers.
• Evaluate and streamline administrative processes, improve efficiency and enhance service delivery.
• Work collaboratively with HR colleagues to devise and implement administrative systems that ensure data, filing systems and business processes are efficient, effective, and maintained in a manner that ensures the confidentiality and security of records.
• Manage staff assigned to the HR Staff and Student team. This includes establishing goals, providing coaching and feedback, evaluating performance and seeking opportunities for professional development.
• Monitor team member workloads to ensure sufficient coverage, adequacy and timeliness of customer responses and compliance with HR processes and procedures.

Supervisory Responsibility:

• This position supervises 2 HR Coordinators.

Competencies:

• Serving Customers.
• Prioritizing and Organizing.
• Managing Performance.
• Championing Customer Needs.
• Making Accurate Judgments and Decisions.
• Supporting Coworkers.

Position Type/Expected Hours Of Work:

• Full-Time.
• 35 hours per week.
• 3-4 days in office.

Salary Range:

• $80,000 - $90,000 annually.

Required Education and Experience:

• Bachelor’s degree or equivalent.
• A bachelor’s degree in a related field or equivalent in education, training and experience.
• 4-6 years of relevant experience.

Preferred Education and Experience:

• Master’s degree or equivalent.
• 5-8 years of relevant experience.

Additional Eligibility Qualifications:

• Experience working in higher education preferred.
• Strong organizational/management, communication, collaboration skills and results orientation required.
• Strong computer skills are required with Workday experience preferred.

Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an

E-Verify
employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively “Protected Bases") in its programs and activities.

• Manage the daily operations relating to the Office of HR Staff and Student, which is responsible for responding to staff and student questions regarding pay, benefits, and HR policies as well as processing hiring, termination, and other types of employment-related actions.
• Provides direct support to the team in times of high volume by assisting with ticket load.
• Ensures that the team understands the University’s policies. Coordinates with other HR teams and Payroll as needed.
• Oversee the administrative processes for staff and student employees to ensure personal, benefit, payroll and leave related information are updated and accurate.
• Ensure compliance with federal, state and local regulations including but not limited to I-9 compliance, onboarding, and Federal Work Study.
• Coordinate the administrative process for the hiring and offboarding of the Employer of Record workers.
• Evaluate and streamline administrative processes, improve efficiency and enhance service delivery.
• Work collaboratively with HR colleagues to devise and implement administrative systems that ensure data, filing systems and business processes are efficient, effective, and maintained in a manner that ensures the confidentiality and security of records.
• Manage staff assigned to the HR Staff and Student team. This includes establishing goals, providing coaching and feedback, evaluating performance and seeking opportunities for professional development.
• Monitor team member workloads to ensure sufficient coverage, adequacy and timeliness of customer responses and compliance with HR processes and procedures