JOB SUMMARY:

As a Walgreens Manager of Human Resources Information Systems (HRIS), you will be leading a team of dedicated analysts who are responsible for various aspects of our HR systems to include integrations. You will be responsible for specific HR platforms which will include design and maintenance always keeping the end user experience at the forefront of what we do. Your goal will be to ensure the integrity and stability of our HR applications while modeling and promoting curiosity for our team.
In this role, you will be accountable for our learning and talent management platforms where today we are utilizing Cornerstone on Demand and SAP SuccessFactors. You will collaborate closely with our centers of excellence to ensure we understand their requirements which will inform technical solutions that are high quality, scalable, and drive efficiencies.

Job Responsibilities:

• Evaluates, analyzes, designs, and maintains the company’s Human Resources Information Systems (HRIS).
• Provide support for HR applications and systems, such as HCM, ATS, LMS, performance management, or onboarding software.
• Maintain and grow partnership/relationships with Field, Acquisition Team, Talent Management, IT and Payroll and other Core HR Partners. Fosters positive relationships with internal customers and external vendors.
• Provides overall management and leadership for team members. Acquires, engages and develops high performing talent and leads by example. Prioritizes work assignments and project plans for team. Manages and motivates staff, makes decisions based on performance; provides effective coaching and feedback.
• Mentors, coaches and evaluates staff members. Develops team members through orientation, training, establishing objectives, communication of rules, and constructive discipline. Builds employee morale, motivation and loyalty. Trains HRIS analysts on the structure and operating details of the employee data.
• Serve as help desk for HRIS requests (detect, troubleshoot and resolve issues). Issues must be escalated and resolved in a timely manner.
• Sets, monitors, and maintains consistent high level Service Level Agreements (SLA’s) with internal customers. Manages service levels, sets targets for service improvement, and tracks deliverables of third party vendors. Resolves escalated issues from internal customers in a consistent and service oriented manner. Serves as a “point person” for the business on HR related project requests. Helps to prioritize, analyze, develop and refine requirements, and assign appropriate resources.
• Provide monthly metrics for HR functional departments, with ability to create ad-hoc reporting. Recommends enterprise-wide human capital metrics to support the business needs, including but not limited to determining metrics needs, consulting with HR functional groups and business units. Gathers best practice and benchmark data and presents to BP’s and HR teams.
• Prioritizes system enhancement requests to ensure user needs are met before deadlines. Provide user feedback to direct future system enhancements. Ensures the integrity and availability of Human Resources data. Performs periodic audits of HRIS data to ensure system integrity, availability and credibility. Analyzes audits and makes recommendations as to accuracy of data.
• Develops strategic recommendations for the business decision to ensure company goals are met. Integrates and implements HR technology, including long-term and short term technology strategic efforts. Leads and participates in cross-functional project teams to provide and implement effective system solutions to Human Resources. Maintains up to date knowledge in subject matter areas, along with thorough knowledge of systems and processes. Stays abreast of Human Resource technology and other types of technology enhancements.
• Evaluates and recommends changes to HR-related processes and systems for maximum productivity to insure optimal use of automated systems. Continually looks for additional shared service opportunities to expand the efficiencies offered by shared services. Ensures efficient process workflows in an accurate and timely manner.
• Participates in the testing and implementation of all system upgrades and rollout of new features; coordinates all user testing and parallel run activities.
• Documents standard processes/procedures. Develop user guides, job aids, guidelines and checklists for functional users. Train new system users.

BASIC QUALIFICATIONS

• Bachelor’s degree and at least two years of human resource or shared service center experience OR a High School Diploma/GED and at least five years of human resource or shared service center experience.
• Experience working with enterprise wide HRIS systems configurations.
• Experience leading customer service expectations and providing customer service to internal and external customers, such as meeting quality standards for service and evaluation of customer satisfaction.
• Experience using business analytical skills including facilitating requirements sessions and documenting activity workflows and business requirements.
• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
• Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, external clients).
• Experience developing, planning and implementing short- and long-range goals.
• Advanced level skill in Microsoft Excel (for example: using SUMIF function, vlookup/hlookup, conditional formatting, pivot tables and “if” statements).
• At least 1 year of direct leadership, indirect leadership and/or cross functional team leadership.

PREFERRED QUALIFICATIONS

• A minimum of 2 years LMS experience (Cornerstone, Saba, SumTotal (SkillSoft), Success Factors, etc.).
• A minimum experience of 2 year supporting Talent management modules (Success Factor and/or Cornerstone) implementing/configurations and managing performance and talent strategies.
• Through understanding of SDLC to perform quality assurance checks on proper functionality in Stage, Pilot, and Production environment.
• Experience with in Matrix organization supporting multiple LMS systems.
• Experience with project management (planning, organizing, and managing multiple resources to bring about the successful completion of specific project goals and objectives of multiple, simultaneous projects).
• Experience with MS Visio and Microsoft Project.
• Excellent communication skills.
• Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering, and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
• Experience with agile project methodology, and flexible working style with change management experience.
• Ability to manage multiple projects while remaining focused on details.
  We will consider employment of qualified applicants with arrest and conviction records

• Evaluates, analyzes, designs, and maintains the company’s Human Resources Information Systems (HRIS).
• Provide support for HR applications and systems, such as HCM, ATS, LMS, performance management, or onboarding software.
• Maintain and grow partnership/relationships with Field, Acquisition Team, Talent Management, IT and Payroll and other Core HR Partners. Fosters positive relationships with internal customers and external vendors.
• Provides overall management and leadership for team members. Acquires, engages and develops high performing talent and leads by example. Prioritizes work assignments and project plans for team. Manages and motivates staff, makes decisions based on performance; provides effective coaching and feedback.
• Mentors, coaches and evaluates staff members. Develops team members through orientation, training, establishing objectives, communication of rules, and constructive discipline. Builds employee morale, motivation and loyalty. Trains HRIS analysts on the structure and operating details of the employee data.
• Serve as help desk for HRIS requests (detect, troubleshoot and resolve issues). Issues must be escalated and resolved in a timely manner.
• Sets, monitors, and maintains consistent high level Service Level Agreements (SLA’s) with internal customers. Manages service levels, sets targets for service improvement, and tracks deliverables of third party vendors. Resolves escalated issues from internal customers in a consistent and service oriented manner. Serves as a “point person” for the business on HR related project requests. Helps to prioritize, analyze, develop and refine requirements, and assign appropriate resources.
• Provide monthly metrics for HR functional departments, with ability to create ad-hoc reporting. Recommends enterprise-wide human capital metrics to support the business needs, including but not limited to determining metrics needs, consulting with HR functional groups and business units. Gathers best practice and benchmark data and presents to BP’s and HR teams.
• Prioritizes system enhancement requests to ensure user needs are met before deadlines. Provide user feedback to direct future system enhancements. Ensures the integrity and availability of Human Resources data. Performs periodic audits of HRIS data to ensure system integrity, availability and credibility. Analyzes audits and makes recommendations as to accuracy of data.
• Develops strategic recommendations for the business decision to ensure company goals are met. Integrates and implements HR technology, including long-term and short term technology strategic efforts. Leads and participates in cross-functional project teams to provide and implement effective system solutions to Human Resources. Maintains up to date knowledge in subject matter areas, along with thorough knowledge of systems and processes. Stays abreast of Human Resource technology and other types of technology enhancements.
• Evaluates and recommends changes to HR-related processes and systems for maximum productivity to insure optimal use of automated systems. Continually looks for additional shared service opportunities to expand the efficiencies offered by shared services. Ensures efficient process workflows in an accurate and timely manner.
• Participates in the testing and implementation of all system upgrades and rollout of new features; coordinates all user testing and parallel run activities.
• Documents standard processes/procedures. Develop user guides, job aids, guidelines and checklists for functional users. Train new system users