MANAGER, HUMAN RESOURCES at Qualfon Philippines Incorporated

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Relations, HR Management, Management Communication, Business Software Applications, Performance Standards, Listening, Empathy, Risk Management, Talent Acquisition, Training, Policy Development, Legal Compliance, Strategic Planning, Employee Engagement, Retention, Recruitment, High-Performance Culture

Industry

Outsourcing and Offshoring Consulting

Description

Overview Job Profile: Manager, Human Resources Role: Manager, Human Resources Responsibilities Main Duties and Responsibilities Business Partner to Leaders Support employee engagement, retention, and recruitment. Act as primary business partner to local leadership, guiding decisions with HR best practices. Execute strategic plans for Human Development to meet current and future business needs. Provide guidance on people issues to leaders and employees. Manage HR Impact, Policy, and Procedures Understand and educate employees on Qualfon’s benefits programs. Assess benefit needs and trends; develop and deliver training. Design and roll out employee communications for initiatives and recognition. Recommend changes to programs and processes for positive business impact. Ensure legal compliance through monitoring, reporting, investigations, and representation at hearings. Primary HR Partner to Operations Collaborate with talent acquisition, payroll, training, QA, and operations. Build credibility through sound actions and contributions. Lead and manage local HR team effectively. Partner with HR leadership to train and mentor HR Generalists and Managers. Lead HR Practices Foster a high-performance culture emphasizing empowerment, quality, and development. Develop Programs and Metrics Implement processes and metrics aligned with organizational goals. Qualifications Qualifications Education: Bachelor’s degree in Business Administration, HR Management, or related field. Experience: Minimum 5 years in management with 3+ direct reports. Minimum 5 years broad HR experience across multiple disciplines. Minimum 5 years as HR business partner with strong listening, empathy, and risk management skills. Preferred: 7+ years in management with 5+ direct reports in BPO/call center environments. Certifications: SPHR or SHRM-SCP (for U.S. candidates). Language: Bilingual in English/Spanish or English/Filipino. Other Skills: Employee Relations HR Management Management Communication Business Software Applications Performance Standards

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Responsibilities

The Manager of Human Resources acts as a business partner to local leadership, guiding decisions with HR best practices and supporting employee engagement, retention, and recruitment. They also manage HR policies and procedures, ensuring legal compliance and fostering a high-performance culture within the organization.