Manager, Human Resources at Step Up For Students

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Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources, Employee Relations, Data Analysis, HR Compliance, Benefits Administration, Performance Management, Process Optimization, Workforce Insights, HR Policies, Employee Experience, Communication Skills, Organizational Skills, Analytical Skills, HR Systems, Problem Solving, Leadership, Confidentiality

Industry

Non-profit Organizations

Description

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children. Step Up For Students offers an excellent benefits package: SUFS Total Rewards Medical - HSA/FSA - Dental - Vision Company Paid Disability - Life Insurance 401K Match - Tuition Reimbursement Generous Time off Policy - Professional Development JOB SUMMARY Reporting to the Director, Head of Human Resource Operations, the HR Operations Manager plays a critical role in translating organizational strategy into scalable, compliant, and high-impact HR operations. This position is responsible for leading the execution and continuous improvement of core HR programs, including employee experience, HR systems and compliance while leveraging data, analytics, and best practices to drive informed decision-making. The HR Operations Manager serves as a strategic advisor to leaders, ensuring HR processes, policies, and systems enable workforce effectiveness, mitigate risk, and support business growth. This role balances hands-on operational leadership with forward-looking strategy, focusing on process optimization, workforce insights, and the delivery of a consistent, positive employee experience across the organization. KEY RESPONSIBILITIES Analyze employee data, trends, and engagement metrics to develop and recommend strategies that promote positive employee relations and workplace engagement. Provide expert guidance and counsel to managers and employees on employee relations matters, performance issues, and workplace practices. Lead and conduct employee relations investigations, including documenting complaints, managing disciplinary processes and facilitating corrective actions as appropriate. Partner with leadership to develop, implement, and administer employee reward and recognition programs, activities, and engagement initiatives. Stay current on employee relations trends, employment regulations, and legal requirements to ensure best practices. Oversee and manage offboarding procedures to ensure timely, compliant, and positive exit experiences. Conduct exit interviews, analyze findings, identify trends, and provide actionable recommendations to leadership. May serve as the primary point of contact for HR systems support, providing help desk and customer service support to employees and managers. Develop, generate, and analyze standard and ad hoc reports on key HR metrics, trends, and people analytics to support business decision-making. Ensure the accuracy, integrity, and confidentiality of employee data by maintaining up-to-date HR records and system documentation. Continuously evaluate HR processes and systems to improve efficiency, data accuracy, and user experience. Provide guidance and support to employees and leaders regarding HR policies, procedures, and employment practices. Lead or contribute to the development, implementation, and ongoing maintenance of HR policies, procedures, and the employee handbook. Ensure compliance with federal, state, and local labor laws and regulations by staying informed of changes and advising management on required actions. Conduct regular internal audits of HR practices, documentation, and regulated processes; report findings and implement corrective actions as needed. Maintain compliance-related documentation and reports for recordkeeping and audit purposes. Manage workers’ compensation claims from initiation through closure. May support the administration of employee benefits programs, including health insurance, retirement plans, workers’ compensation, and voluntary benefits. Ability to partner with benefits providers, insurance carriers, brokers, and vendors to ensure accurate and timely benefits administration. May manage benefits-related documentation, enrollments, changes, claims, and transactions in compliance with regulations and company policies. Ability to serve as a resource to employees by providing guidance on benefits options, coverage, and enrollment processes. Support the Director, Head of Human Resource Operations, with strategic initiatives, operational improvements, audits, and special projects. Perform other duties as assigned to support organizational needs. EDUCATION & EXPERIENCE REQUIRED: Bachelor’s degree (BA/BS) in Human Resources, Business Administration, or a related field. Minimum of 6+ years of progressive experience in HR operations, demonstrating comprehensive knowledge of human resources functions. Strong working knowledge of HR operations, employee relations, benefits, compensation, HR compliance, and labor and employment laws. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint). Proficiency with HRIS/HRMS platforms and HR databases. Strong analytical, organizational, and communication skills with the ability to manage multiple priorities effectively. PHR/SPHR required or progressively working towards completion within the year. Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries, and military service can substitute for formal education requirements. Deep knowledge of federal, state, and local labor and employment laws. KEY COMPETENCIES Understands workforce dynamics, financial drivers, and organizational priorities to inform HR decisions. Translates complex business needs into scalable HR solutions and operational frameworks. Expertise in designing, implementing, and optimizing HR processes for efficiency, consistency, and scalability. Strong understanding of end-to-end HR operations, including employee lifecycle management. Demonstrates continuous improvement mindset, leveraging best practices and technology. Ensures HR policies, practices, and documentation meet regulatory and audit standards. Proactively identifies compliance risks and implements corrective actions. Demonstrates strong ethical standards, confidentiality, and integrity. Exercises sound judgment in ambiguous or high-risk situations. Models professionalism and accountability in all interactions. CORE VALUES Step Up For Students believes strongly in two key core values to carry out their mission of “We empower families to pursue and engage in the most appropriate learning options for their children.”: Everyone is an asset. Every event is an improvement opportunity. To maintain a positive and effective organizational culture, employees are expected to demonstrate these two core values in their everyday work. WORKING CONDITIONS & EQUIPMENT USE Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions. Valid driver license with proof of insurance. Must be able to lift up to fifteen (15) pounds. Frequent use of office machines to include telephone, computer, and printer. Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.

Responsibilities

The HR Operations Manager is responsible for leading the execution and continuous improvement of core HR programs, focusing on employee experience and compliance. This role also involves analyzing employee data and providing guidance on employee relations matters.