Manager, HVAC Service at United Air Temp Air Conditioning and Heating LLC

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

120000.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Accountability, KPI Management, Customer Satisfaction, Service Titan Proficiency, Operational Excellence, Conflict Resolution, Problem-Solving, Technical Training, Inventory Management, Process Improvement, Safety Compliance, Data Analysis, Relationship Management

Industry

Description

Description HVAC Service Manager HVAC SERVICE MANAGER POSITION PURPOSE: Reporting to the Director of HVAC Service Operations, this role is responsible for leading and developing our Service Technicians, while driving operational excellence in service delivery. Service Managers ensure customer satisfaction, revenue and gross margin optimization, and consistent application of SOPs across all service work. This role is critical to building best-in-class HVAC service teams, holding technicians accountable for KPIs, and reinforcing a culture of urgency, care, and ownership. HVAC SERVICE MANAGER PAY: Base salary of $70,000, with a targeted performance bonus. High-performing Service Managers can earn $120,000+ in total annual compensation based on results. HVAC SERVICE MANAGER SPECIFIC RESPONSIBILITIES: Service Technician Oversight & Support: · Lead, coach, and hold Service Technicians accountable for performance and adherence to company standards. · Monitor unsold revenue opportunities on service tickets; coaching technicians to maximize value capture, moving the technicians through the technician advancement program. · Drive service KPIs, including closing rate, effective rate, average ticket size, gross margin and customer satisfaction. · Review all technician invoices for accuracy including tasks performed, proper payroll, and inventory. · Conduct regular performance reviews, coaching sessions, and team meetings. · Create a culture of continued education for technicians, with a focus on technical training and customer service excellence. Customer Satisfaction: · Ensure “right the first time” service delivery, reviewing jobs in Service Titan for quality and accuracy. · Support customer escalations, ensuring both timely resolution and excellent outcomes. · Foster a culture of urgency, deep customer care, and accountability across service teams. Partnerships: · Collaborate with the Service Director to implement SOPs, training, and process improvements. · Work directly with the Install Team, and their leadership, to fulfill our no frustration guarantee. Miscellaneous/Other: · Oversee operational readiness, including vehicle condition, equipment, and compliance with safety protocols. · Other duties as assigned. HVAC SERVICE MANAGER CREDENTIALS & EXPERIENCE: · Proven leadership experience managing frontline technicians in HVAC or related home services. · Strong operational and technical knowledge of HVAC service work. 3-5 years of experience preferred. · Skilled at coaching, mentoring, and holding team members accountable to results. · Customer-first mindset with strong problem-solving and conflict-resolution abilities. · Proficient with service management systems (Service Titan experience preferred). · Highly organized, with strong attention to detail and urgency. HVAC SERVICE MANAGER QUALIFICATIONS: · NATE Certification is preferred. · Ability to prioritize and meet tight deadlines. · Analytical with attention to detail, demonstrating a high degree of ability to analyze data, using it to drive decision making and implement effective resolutions · Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders and a proven ability to build relationships quickly. · Proven strong interpersonal and communication skills, with the ability to communicate effectively to a wide range of constituencies in a diverse environment. · Manage relationships; interact with individuals across organizational business units. · High energy and a positive attitude; proactive and focuses on what we “can do.” · Ability to work in a cohesive team environment HVAC SERVICE MANAGER EMPLOYEE BENEFITS: Health, Teleheath, Dental & Vision benefits 401k (eligible to enroll after 90 days of employment) Paid Holidays Paid Time Off Uniforms Company phone & tablet with integrated software once eligible to receive Company vehicle/gas card once eligible to receive If you're a motivated leader ready to take on this exciting challenge, apply now and become a vital part of our team! Requirements HVAC SERVICE MANAGER REQUIREMENTS: At least 18 years of age and have at minimum of three years of safe driving experience Clean motor vehicle report and background check High school diploma or equivalent EPA certification or obtain within a month of hire NATE certification or obtain within 1 year of hire Must be able to work in extreme conditions (ie cold, hot, dirty environment, cramped, on ladders etc). Must be able to bend, reach, kneel, and stand for extended periods of time. Must be able to lift a minimum of 75+ lbs Authorized to work in the US for any employer

Responsibilities

This role is responsible for leading and developing Service Technicians, ensuring operational excellence in service delivery, maximizing revenue and gross margin, and enforcing standard operating procedures across all service work. Key duties include monitoring technician performance against KPIs, conducting reviews, and fostering a culture of urgency and ownership.