IT’S MORE THAN A CAREER, IT’S A MISSION.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

MINIMUM QUALIFICATIONS:

• High School Diploma
• 6+ years of experience in hands on technical services support and/or IAM
• 2+ years of experience as Manager in technical role.
• Technical experience in large, complex. organization or corporate structured environment.
• Experience in team leadership and direct supervision.
• Experience creating and leading communications with direct reports, senior leaders, business partners, vendors

Skills: The proficiency to perform a certain task.

• Strong analytical skills and detailed organizational skills.
• Strong leadership and management skills.
• Proficient in Windows and Mac OS environment

• Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned technical services for SCRI.
• Maintains strong relationships with McKesson technical services team, Sr Director Technology Services, ISRM and CIO.
• Meets with facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities regarding access and/or procurement.
• Responsible for personnel management, performance reviews, competency development, and coaching of technical services and access resources.
• Builds and maintains relationships with business operations, IT leaders, and vendors.
• Participates in resource planning and allocates resources to meet goals of the identity management and procurement areas, IT goals and business priorities.
• Organizes, plans, assigns, and monitors completion of work for the Access and Procurement team.
• Assist with the design, implementation, monitoring, and support of identity management processes, SOPs, ISAMs, to support SCRI.
• Ensure user/application access requests are processed timely and appropriately.
• Support leadership in processing access requests for non-research applications
• Support leadership in processing access requests for research applications
• Provide development support for adding new research applications into SCRI approved ISRM managed systems.
• Manage additional staff to support Access and Procurement processes and tools.
• Participates in the development of SCRI and McKesson technical standards, policies, and procedures as appropriate.
• Ensures that the design and use of IAM processes adhere to established SCRI and McKesson policies, procedures, and standards.
• Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met.
• Assists the director in the development of the budget and develops project cost estimates for all SCRI facilities for IT hardware, PC leases, and mobile devices.
• Manages PC lease contracts and forecasts quarterly inventory in coordination with the Manager of Endpoint Solutions.
• Guides team members in maintenance of role-based access, HR case management, and procurement of hardware and software.
• Coordinates efforts with other access teams to provision access to external applications.
• Provides education to colleagues requesting access as needed.
• Works with the McKesson and CereCore Service Desks, providing necessary security/tier 2 support for user access incidents.
• Works with the Endpoint Solutions team to maintain inventory of IT equipment.
• Works with procurement teams, vendors, and finance team to ensure adequate stock of IT equipment. Submits and manages all IT related product orders.
• Ensures that service resources are assigned for the timely resolution of access, HR, and procurement related incidents and requests.
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
• Participates in activities to improve departmental and organizational performance.
• Establishes and maintains relationships with outside vendors of IT products, professional organizations, contract employees, co-ops, external auditors, and consultants.
• Ensure procurement is completed within SLA.
• Develop new hire processes and policies for onboarding standards of SCRI.
• Support access and procurement team with SCRI Mobility services and policy.
• Leads user access reviews for SCRI applications utilizing tools such as SmartSheet, Saviynt, and SailPoint products.
• Builds strong relationships with technical services users’ groups across SCRI, IT managers and directors.
• Participates in special projects as needed and performs other duties as assigned.

Mandatory: The following are mandatory expectations of all SCRI employees.

• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
• During your employment with SCRI, you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.

Knowledge: A body of information needed to perform tasks; May be obtained through education, training or experience.

• A thorough knowledge and understanding of current and emerging technical services technology.
• Mature understanding of technical support processes and workflow.
• Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines.

Skills: The proficiency to perform a certain task.

• Strong analytical skills and detailed organizational skills.
• Strong leadership and management skills.
• Proficient in Windows and Mac OS environment.

Abilities: An underlying, enduring trait useful for performing duties.

• Demonstrate ability to identify needs, manage resources, and multi-task pro-actively.
• Demonstrate ability to communicate effectively verbally and in writing.
• Demonstrate customer orientation.
• Demonstrate ability to recruit, develop, and retain staff.
• Demonstrate ability to work in stressful situations.
• Must be able to travel to assigned sites to complete work.