Manager II Client Services at City National Bank of Florida

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk management, Loss prevention, Compliance monitoring, Operational integrity, Team leadership, Staff development, Coaching, Client relationship management, Banking operations, Regulatory compliance, Problem resolution, Strategic planning, Microsoft Word, Microsoft Excel, Communication skills, Organizational skills

Industry

Banking

Description

MANAGER II CLIENT SERVICES WHAT IS THE OPPORTUNITY? This person is responsible for the operational integrity of the branch. They are the expert in risk management and loss prevention policies and procedures. They are responsible for monitoring and auditing their respective office for compliance with these policies and procedures. They provide the motivation and direction to colleagues to achieve exemplary service levels when working with or for the client in problem resolution. This person is key in the hiring, development, and coaching of branch office service colleagues. This person will support sales colleagues to build and maintain branch client relationships. Ensures regulatory compliance and colleague adherence to CNB policies and procedures. WHAT WILL YOU DO? Responsible for the operational integrity of the branch. Is the expert in risk management and loss prevention. Completes, monitors and audits branch certifications and operational reviews. Ensures regulatory compliance and effectively communicates and implements changes to policy and procedure. Acts as a champion for clients and colleagues providing exemplary service. Partners with CNB colleagues in all divisions of the bank to support client retention objectives and proactively promotes solutions appropriate to clients. Proactively guides colleagues and teams to achieve results, accurately assesses strengths and develops needs of colleagues; provides feedback, mentoring, helpful counsel and opportunities for development to help colleagues achieve their full potential. Supports sales colleagues to build and maintain branch client relationships. Works with business partners to deliver solutions in order to maintain and grow client relationships. Recognizes and recommends cross-selling opportunities to maximize banking office profitability WHAT DO YOU NEED TO SUCCEED? Required Qualifications* Minimum 5 years of Operations experience required Minimum 5 years of Banking experience required Minimum 3 years of supervisory or management experience required Additional Qualifications Bachelors' Degree Preferred Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of Bank policies and procedures. Excellent knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures skills. Demonstrated leadership and team building skills. Excellent management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Good computer skills and technical knowledge including ability to use Microsoft Word and Excel. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $65,296 - $104,304 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Responsibilities

The Manager II Client Services is responsible for maintaining the operational integrity of the branch, including risk management, loss prevention, and regulatory compliance. They also lead, coach, and develop branch staff while supporting sales colleagues to build and maintain client relationships.