Manager II, Engineering - Agent Customer Experience at Datadog

Valbonne, Provence-Alpes-Côte d'Azur, France -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Mentoring, Collaboration, Communication, Product Management, Technical Design, System Reliability, Problem Solving

Industry

Software Development

Description

We are on a mission to change how customers install, configure, update, and troubleshoot Datadog Agent and Datadog on-prem software. We enable customers to start their observability journey by installing the Agent where they are, on any platform. We empower SRE and Observability teams to centrally govern Datadog. We give teams the ability to enforce configuration standards, and ensure observability consistency across their environments. We manage Agent upgrades and configuration changes from Datadog, enabling customers to focus on their applications and services. We support Customers in their onboarding and expansion journey with Datadog. As the leader of the Agent Customer Experience group, you’ll partner with Product and other Engineering teams across Datadog to align and deliver our technical and product strategy around Datadog Onboarding, Fleet Automation, Remote Management, and Remote Configuration. You’ll expand this nascent platform to new use cases and new environments, focusing on ease of use and time to value. We’re looking for a technical leader to guide growing teams of engineers through an ambitious product and technical roadmap. This high-impact role will play a key part in shaping product direction, design, and engineering decisions. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Own the vision and delivery for the Agent Customer Experience. Partner with multiple orgs to build a product-first mindset while resolving complex platform-level features. Coach, mentor and grow leaders in your area Build relationships with customers and understand their pain points to build and drive the product forward. Who You Are: Experience leading and mentoring multiple teams, including senior engineers and engineering managers Comfortable partnering with Product, turning ambiguous problems into clear plans Experience designing and delivering systems that are deeply technical, highly reliable, and serve critical business needs Strong communication and collaboration skills across teams and functions Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Responsibilities

Own the vision and delivery for the Agent Customer Experience while partnering with multiple organizations to build a product-first mindset. Coach and mentor teams, build relationships with customers, and understand their pain points to drive the product forward.