All World Wide Wings Manager Responsibilities:
All managers, regardless of position, share responsibility of and are accountable for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company.

REQUIREMENTS:

• Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike.
• Skilled with basic mathematical computations.
• Proven track record of successfully managing multiple priorities in a fast paced work environment.
• Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred.
• This role requires the completion of a high school education or equivalent, a valid driver’s license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly. (See additional physical demands below)
• Completion of Buffalo Wild Wings Management Certification program
• The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or Franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
  PHYSICAL DEMANDS A. Overall Strength Demands (Check One):

DESCRIPTION

Standing
C
Requires long periods of standing to review operations
Sitting
O
Doing reports, some paperwork, talking to team members and guests
Walking
C
Moving throughout the restaurant
Lifting
F
Ability to lift a maximum of 50 lbs. with or without assistance
Carrying
O
Ability to carry a maximum of 50 lbs. with or without assistance
Pushing/Pulling
O
Ability to push or pull a maximum of 50 lbs. with or without assistance
Reaching
F
Reaching for items in restaurant
Handling
F
Files, storage boxes, small equipment
Finger Dexterity
C
Computer keyboard, cell phone, calculator, measuring, holding some tools, supplies
Kneeling
R
Inspecting, setting up restaurant and cleaning
Crouching
R
Moving items in restaurant and cleaning
Crawling
R
For some inspections and cleaning
Bending
F
Picking up items from floor, inspecting areas and cleaning
Twisting
F
Moving, inspecting, setting up restaurant
Climbing
O
Possible for inspecting, changing lights, accessing projectors and TVs and cleaning etc.
Balancing
C
Standing and reaching/pushing/pulling items
Vision
C
Viewing, inspecting building areas; ensuring work is done appropriately; giving orders, reading maps, monitors and registers.
Hearing
C
Receive and interpret information from others-face to face or by phone
Talking
C
Give information and direction to others in discussion.
Foot Controls
R
Anchor materials with foot

Other (specify)

• Machines, Tools, Equipment and Work Aids: (list equipment used in the performance of this job such as PC and peripheral equipment, calculator, office equipment, telephone, copy machine, computer scanner, modem, fax machines, etc.).

Use of all restaurant equipment including but not limited to: headsets, fryers, ovens, microwave, dishwasher, grills and broilers, Bunn hot water dispensers, cash registers, cleaning supplies (mops & brooms), small food prep utensils. Use of some computer and peripheral equipment, register, monitor, calculator, fax machine, copy machine, telephone and credit card machine. Some maintenance includes unclogging toilet, relighting water heater, etc. Office supplies such as notepads, pencils, pens, maps for deliveries etc. Reliable transportation, valid driver’s license, acceptable driving record and insurance for positions that require driving: District Manager, General Manager, Department Manager, Assistant Manager, Restaurant Support Manager and Manager in Training.

• Environmental Factors: (state the climate in which work is performed, i.e., climate-controlled office, outdoors in various times of seasons, retail environment, etc…)

Fast paced work environment. Primarily inside restaurant around food prep and cooking equipment (hot & cold). May need to be outside for inspection of property. Requires frequent immersing of hands in water to wash hands, wash and rinse food and small wares. Some positions require gloves. Delivery, some cleaning/maintenance responsibilities are performed outdoors in the elements like rain, snow, sleet, hail, sun, hot and cold. Ability to work irregular hours, nights, weekends, and holidays. Work with the public. Requires ability to be on-call 24 hours a day and work 50 hours per week.

DEPARTMENT MANAGER JOB PURPOSE:

1.) Heart of House Department Manager has primary responsibility for the Heart of House (HOH) area, is responsible for managing all food/product matters in the HOH area, HOH staff planning and HOH Team Member development. They must maintain a safe environment and improve bottom line profitability through appropriate revenue and labor management. The Heart of House Manager assists the General Manager with overseeing the operation of the entire restaurant. In addition to supervising the operation of the restaurant on a shift-by-shift basis.
2.) Bar Department Manager supervises the operation of the restaurant on a shift-by-shift basis, with primary responsibility for the Bar Department. The Bar Department Manager manages all adult beverage matters in the Bar Department including ordering of beer, wine and liquor, inventory control and Responsible Alcohol Service (RAS) compliance. The Bar Department Manager is responsible for the planning, hiring, training, development and motivation of the Bartenders and Bar Servers in the Bar Department. Must maintain a safe environment and improve bottom line profitability through appropriate revenue management.
3.) The Hospitality Manager supervises the operation of the restaurant on a shift-by-shift basis, with primary responsibility for the dining room service. Manages hospitality Team Member planning and Team Member development and maintains a safe environment.

DEPARTMENT MANAGER RESPONSIBILITIES INCLUDE:

Team

• Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members and does so to maintain a department team at or above staffing guidelines determined at each Period Business Review.
• Responsible for WCT training in the department and maintaining the department at training store certification.
• Develops direct reports by creating action/development plans when necessary.
• Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members.
• Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
• Creates, develops and implements incentive programs and contests for department. Actively motivates Team Members to participate in all company promotions and incentives.
• Responsible for providing regular performance feedback, including timely performance appraisals and development of department.
• Administers semi-annual merit increase process
• Assists General Manager with coaching other managers on effective performance management procedures.
• Assists General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers.
• Utilizes World Wide Wings support teams/subject matter experts when necessary or required.
• Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience.
• Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity.
• Ensures all department Team Members have current state required training and permits Guest
• Actively looks for and identifies techniques to attract new guests.
• Responsible for the restaurant’s Guest Comment program. Ensures all food quality guest complaints are appropriately handled on a timely basis. Provides feedback and coaching to managers on methods for handling guest complaints concerning food quality.
• Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction.