Manager, Individual Engagement at Direct Relief

Goleta, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fundraising, Stewardship, Portfolio Management, Community Networking, Data Management, Reporting, Communication, Relationship Building, Organizational Skills, Collaboration, Research, Strategy, Engagement, Attention to Detail, Online Marketing, Generative AI

Industry

Civic and Social Organizations

Description

Summary Job Description Direct Relief is the world's leading medical relief charity, delivering essential medicines and healthcare resources to people affected by poverty and emergencies—without regard to politics, religion, or ability to pay. The Individual Engagement Manager is instrumental in building and nurturing the community of supporters who make this lifesaving work possible. This role cultivates meaningful, long-term relationships with donors, serving as a passionate ambassador for Direct Relief's mission and impact, connecting individuals' philanthropic goals with real-world outcomes—from emergency response efforts that reach communities within hours of disaster to sustained programs that strengthen healthcare for underserved populations worldwide. Through strategic outreach, creative communications, and personalized engagement, the Individual Engagement Manager helps grow a diverse portfolio of supporters while advancing donors through their giving journey. Collaborating closely with other members of Partnerships & Philanthropy fundraising team and other departments, the ideal candidate is a goal-oriented relationship-builder. The Individual Engagement Manager is an excellent communicator who takes initiative, is attentive to details, and thrives on connecting people to purpose. Duties/Responsibilities: Participate as a member of the Partnerships & Philanthropy team to grow and retain Direct Relief’s community of support among a diverse population of donors at all giving levels. 1. Fundraising and stewardship: * Portfolio management: Identify and manage a mass donor and prospect portfolio; in collaboration with other members of the Partnerships & Philanthropy team plan and execute segmented donor interactions and communications (e.g., thank-you letters, newsletters, programmatic updates and briefings, pitch decks, etc.) as part of an integrated mass donor marketing strategy. * Annual giving: Use an appropriate mix of written individual and mass communication, face-to-face meetings, phone/video meetings, facility tours, and group presentations to retain donors and increase donations to feed the midlevel donor pipeline. * Research and strategy: Analyze the interests of donors and prospects to develop compelling pitches, fundraising campaigns, engagement strategies, and stewardship activities. * Build community of support: Inspire and maintain donor loyalty, interest and enthusiasm through stewardship, communication, and activities designed to express recognition, appreciation, and the impact of their gifts. 2. Community networking: * Represent Direct Relief: Attend meetings and events, both in the community and those hosted at Direct Relief, to engage with members of the community to raise awareness and promote Direct Relief’s mission. * Engage community influencers: Meet with influential community members to develop engagement opportunities with the organization. 3. Record keeping: * Data management: Perform necessary administrative tasks to ensure accurate constituent records in the CRM system (currently Raiser’s Edge: NXT), including documentation of all activity, using the donor database system and ensure organization and accuracy of pertinent information within the Partnerships & Philanthropy team documents system. * Reporting: Produce reports of activity and results measured against established goals. Desired Qualifications: * Minimum of 5 years of successful experience growing and maintaining meaningful constituent relationships; non-profit experience is strongly preferred but comparable for-profit experience may be considered; bachelor’s degree preferred * Advanced ability to write clear, structured, and persuasive communications * Familiarity with generative AI tools such as ChatGPT * Positive and happy attitude * Strong organizational skills, ability to prioritize tasks, attentive to details * Ability to work well in a collaborative team environment with a wide range of people and personalities, including other departments/functions * Ability to handle multiple assignments, and set and meet deadlines * Ability to work independently with minimal supervision * Familiarity with on-line marketing and on-line fundraising programs and technology platforms preferred * Ability to occasionally work nights and/or weekends. * Clear background check * Clear toxicology screening

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Responsibilities

The Individual Engagement Manager builds and nurtures relationships with donors to support Direct Relief's mission. This role involves strategic outreach, creative communications, and personalized engagement to grow a diverse portfolio of supporters.