We are seeking an Identity and Access Management (IAM) Manager of Information Security to oversee access management and Directory services. This role will serve as the Service Owner for IAM and directory services in the Business and Technical Service Catalog. Responsibilities include creating and managing the IAM strategic plan, ensuring data protection, and compliance with regulations. The IAM Manager will manage user accounts, assign access rights, monitor and audit user activity, and develop access management policies. They play a crucial role in identifying and addressing potential security risks or violations.
Additionally, the IAM Manager is responsible for developing and enforcing access management policies, procedures, and best practices. They will work closely with other departments to understand their access needs and collaborate with IT and security teams to implement effective access control measures and technologies.
Overall, the IAM Manager is essential in maintaining the security and integrity of the organization’s data and systems by effectively managing user identities and access controls.
Think you’ve got what it takes?

SKILLS & REQUIREMENTS

• Required H.S. Diploma or GED
• Preferred ITIL 3 - ITIL Version 3 Foundation Exam
• Required 9 years information systems selection, implementation or support
• Preferred management experience
• A bachelor’s degree will substitute for 4 years of experience

• Service Owner: Responsible for specified services in the Business and Technical Service Catalog.
• Budget: Manage finances for IAM
• Executive report: Oversee and manage monthly report to leadership
• Strategic Plan: Create, implement, and manage the information security strategic plan.
• Compliance: Ensure compliance with state and federal statutes related to information security.
• Manages and Develops Service
• Allocates appropriate personnel and resources to ensure delivery of consistent, high-quality service.
• Oversees the daily operations of the service, ensuring compliance with policies and procedures and service agreements.
• Manages services throughout the service lifecycle, including creation and deployment of new services, and enhancements and retirement of existing services.
• Establishes and implements short and long-range goals, objectives, policies and operating procedures for the service that link to IS priorities; set appropriate stretch goals and stay focused to persistently drive to meet or exceed those goals.
• Gathers and analyzes data, reports and customer satisfaction levels to monitor service and performance and ensure achievement of SLA metrics/goals; recommend service, delivery and process improvements and enhancements.
• Promotes process efficiency by working with a team to reduce unnecessary steps and delays or develop more effective processes.
• Represents the service in the Change Control process by determining potential impacts to the services as well as mitigation actions required to minimize impacts.
• Establishes and maintains service entry in the Service Catalog and ensures ongoing accuracy of entry.
• Coordinates and manages services across functional areas by collaborating with other service owners in the resolution of operational issues and requests to ensure consistent, high-quality service to customers.
• Collaborates with Process Owners and ensure high quality and frequent communications throughout the Service Management Lifecycle.
• Promotes effective communication with the Integrated Service Desk for First Call Resolution.
• Educates staff on processes and procedures.
• Ensures staff has the correct skills to deliver their service.
• Establishes and monitors vendor accountabilities.
• Ensures Customer Service
• Oversees Incident Resolution
• Provides Vision & Leadership
• Manages Disaster Recovery / Business Continuity
• Coordinates Security Planning & Management
• Oversees Security Operations
• Strives to achieve the goal of accreditation through the following: Ensure that The Joint Commission requirements specific to your department are fulfilled but also understand the linkage between your department’s requirements and those of the integrated delivery system. And collaborate with colleagues in other departments to ensure all The Joint Commission requirements are met.