Manager - Infra and IT - SCO at DP World

Sheva, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

TOS Administration, SQL, PL/SQL, Database Management, Performance Tuning, System Integration, Incident Management, Infrastructure Support, Cybersecurity, IT Governance, Stakeholder Management, Troubleshooting, Data Integrity, Backup And Recovery, EDI Workflows, Automation

Industry

Logistics;Transportation;Supply Chain and Storage

Description

JD Template BASIC INFORMATION Position Name Manager - TOS Admin & Support Lead Job Band 3 ROLES & RESPONSIBILITIES Job Purpose/Objective * Ensure high availability, resilience, integrity, and performance of the Terminal Operating System (TOS) and auxiliary systems across terminals through 24x7 operational support. * Act as the first line of response for TOS-related incidents, minimizing operational disruption and business risk. * Maintain, monitor, and continuously improve TOS performance, integrations, data integrity, and system reliability. * Key responsibilities * Ensure 99.9% system availability of TOS and associated production services. * Provide 24x7 shift-based support for TOS, including auxiliary systems such as VMT/HHT, RFID, OCR, EDI, Web Portals, Weight Scale Integration, PDS/DGPS, and related interfaces. * Serve as the primary escalation and resolution point for TOS incidents, endpoints, and API/integration failures. * Administer, monitor, and fine-tune TOS application configurations, database performance, and system parameters. * Manage backup, recovery, PROD & DR environments, including routine recovery testing aligned with business continuity requirements. * Oversee installation, maintenance, replication, patching, and version control of TOS environments across sites. * Design, develop, and optimize SQL / PL-SQL queries, routines, logics, and reports based on schema and operational needs. * Maintain EDI workflows and collaborate with internal SPOCs and external stakeholders on reporting and interface requirements. * Ensure proper documentation of manuals, project artifacts, change requests, incidents, and enhancements. * Manage user access, privileges, roles, and security controls within TOS environments. * Support solution design, development, testing, and implementation activities related to TOS enhancements. * Drive process improvements, automation initiatives, and system optimization recommendations. * Deliver TOS-related training and user familiarization sessions where required. * Coordinate with vendors, technology partners, and internal teams for issue resolution and system enhancements. * Ensure timely deployment of patches and adherence to SLAs at assigned terminals. * Perform any additional responsibilities assigned by Head – TOS / Head – Shared Services. QUALIFICATIONS & COMPETENCIES Skills and Competencies * Strong hands-on experience in TOS administration, configuration, and support. * Solid understanding of database management, SQL, PL/SQL, and performance tuning. * Knowledge of TOS auxiliary systems and terminal technology ecosystems. * Understanding of BCP, DRP, data integrity, cybersecurity, and IT governance practices. * Exposure to infrastructure, hosting environments, and system integrations. * Strong analytical, troubleshooting, and problem-solving skills. * Effective stakeholder management, communication, and coordination abilities. * Ability to operate in high-pressure, business-critical operational environments. Stakeholder Internal: SPOC, Terminal Ops, TOS Users , IT Shared services, Project teams External: TOS Vendors & System Integrators, Service Providers * Educational Qualification (min) Bachelor’s Degree in Computer Science, Information Technology, or related discipline * Preferred Certifications if any * ITIL / Service Management * Database / Oracle Certifications * Cloud / Infrastructure Certifications * Cybersecurity / DR / BCP related certifications * Range/ Min no of years - of overall Experience required 7 – 10 Years * Min no of years of Industry specific experience required, if any & the industry type Minimum 3–5 years in Ports, Marine Terminals, or Terminal Operating System (TOS) environments

Responsibilities

Ensure 99.9% availability and performance of the Terminal Operating System and auxiliary systems through 24x7 operational support. Act as the primary escalation point for incidents while managing system configurations, database performance, and integration workflows.