JOIN A TOP 50 PROPERTY & CASUALTY INSURANCE COMPANY!

We’re seeking a dynamic and experienced Manager of Statewide Services to lead our Insurance Brokerage Operations. In this pivotal role, you’ll oversee daily departmental functions including sales, customer service, staff development, and regulatory compliance.
We’re looking for a career-driven professional with a passion for leadership and a talent for motivating teams to achieve excellence. If you thrive in a fast-paced environment and are ready to make a meaningful impact, we encourage you to apply.Compensation:

$70,000 - $80,000 yearlyResponsibilities:

• Lead and manage the Statewide Services team to achieve the department’s goals and objectives.
• Monitor and evaluate the performance of the team to ensure efficient and effective operations and provide feedback to improve performance when necessary.
• Develop and implement strategies to improve our customer service, processes, agent partnerships, and CRM capabilities while increasing premium and commission revenue.
• Ensure the department complies with all applicable regulations and company policies.
• Develop and maintain relationships with agents and outside partnerships to ensure the department’s success.
• Train team members regarding product knowledge, procedures, and customer service.
• Monitor market trends and provide recommendations to the Director of Statewide Services, Inc.
• Develop and implement policies and procedures to improve the efficiency and effectiveness of the department.
• Conduct regular meetings with the team to discuss performance, client needs, procedure enhancements, and sales trends.
• Ensure all documentation and reporting are accurate and up to date.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in business, finance, or a related field.
• At least 5 years of experience in brokerage or a non-standard market.
• Property & Casualty license in the state of Wisconsin is required. Licensing in other states, as required by the brokerage firm, will need to be completed within 6 months of assuming this role.
• Strong leadership, communication, and interpersonal skills.
• Excellent knowledge of non-standard products, markets, and regulations.
• Has a track record of exceeding goals successfully.
• Implements ideas that improve processes and performance.
• Develops others through coaching, feedback, exposure, and stretch assignments.
• Considers all relevant factors and uses appropriate decision-making criteria and principles.
• Ability to analyze market trends and provide recommendations to the Director of Statewide Service.
• Strong organizational and planning skills.
• Excellent attention to detail and ability to multitask.
• Ability to work in a fast-paced, dynamic environment, under pressure, and meet tight deadlines.
• Bilingual abilities (Spanish, Hmong, etc.) are a plus.

About Company

• Lead and manage the Statewide Services team to achieve the department’s goals and objectives.
• Monitor and evaluate the performance of the team to ensure efficient and effective operations and provide feedback to improve performance when necessary.
• Develop and implement strategies to improve our customer service, processes, agent partnerships, and CRM capabilities while increasing premium and commission revenue.
• Ensure the department complies with all applicable regulations and company policies.
• Develop and maintain relationships with agents and outside partnerships to ensure the department’s success.
• Train team members regarding product knowledge, procedures, and customer service.
• Monitor market trends and provide recommendations to the Director of Statewide Services, Inc.
• Develop and implement policies and procedures to improve the efficiency and effectiveness of the department.
• Conduct regular meetings with the team to discuss performance, client needs, procedure enhancements, and sales trends.
• Ensure all documentation and reporting are accurate and up to date.
• Other duties as assigned