Manager, Intelligent Automation at JLL

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

RPA, Automation, Change Management, Technical Delivery, Process Analysis, Solution Design, Development, Testing, Incident Management, Agile Development, Python, VB Scripting, Excel VBA, Collaboration, Communication, Problem Solving

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for an Intelligent Automation Technical Manager for our JBS Business, as part of our Global Business Excellence and Transformation team. The core role responsibilities and delivered outcomes are helping us build out the Automation capability for the organization and supporting the design/delivery/maintenance of Automation solutions to support our customers, as well as supporting the delivery of a broad array of technology initiatives for JBS. About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! Role Purpose The Intelligent Automation Technical Manager for JBS role requires working collaboratively with teams and sponsors to design, implement and execute through transformational change efforts of varying size and complexity. This role will utilize technical and change management principles and tools to focus on driving financial results for our workstreams, ensuring that deliverables are tangible and constructed in such a way as to support the strategy execution. What this job involves Key responsibilities include: Responsible for design, development, run support and maintenance of RPA solutions Be a subject matter expert in Automation, primarily RPA technologies, but also other low code/no code technologies from a design/delivery/maintenance perspective Be accountable for design, development, and execution of RPA solutions (including building internal capability and/or partnering with a vendor to bring on board best in class automation/RPA build capability) in JBS Responsible to design, develop, and implement RPA solutions using Automation Anywhere A360 to streamline processes and maximize efficiency. Design automation processes as per the operational needs of the organization and using Workload Management for scalability. Scripting/coding in RPA tool to resolve automation issues. Review the code and the design and provide expertise in the development, and integration of systems. Configure new automation with efficient and easily understandable automation tools. Document the automation procedures. Collaborate with the RPA Governance on best practices and code reviews. Participate in training businesses on the use of RPA technologies and in automation best practice. Participate in technical discussions and develop strategies to solve technical challenges. Analysis root cause for an error/incident. Support the identification of the over-arching framework to deliver RPA from inception to maintenance and ongoing monitoring of RPA digital worker performance Work closely with technology to embed a holistic Automation SDLC that integrates and operates effectively with technology infrastructure requirements Build and maintain effective communications with key stakeholders, cross functional leaders and project team members Be accountable for delivering agreed internal client benefits Coach and guide project team members where necessary Drive a culture of process re-engineering into automation solution design Model and develop robotic process to reduce manual processes and improve employee productivity Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability Ensure robust governance and regular report out to achieve all defined outcomes within defined timeframe. Every day is different, and in all these activities, we’d encourage you to show your ingenuity. Sound like you? To apply you need to be / have: The Candidate The successful candidate will combine the ability to work with multiple teams/workstreams with prior experience delivering the benefits of transformational change The candidate needs a demonstrable and highly technical mind-set, strong design acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key. Experience Extensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda Previous roles include Technical Delivery responsibility in a global company with similar size to JLL At least 5+ years of experience which includes RPA, Gen AI, prompt engineering, programming Extensive experience with RPA tools Automation Anywhere A360, Power Platform with certifications. Experience with Gen AI tools/tech implementations. Experience with Run support Direct experience of major international business transformation projects Excellent technical and analytical skills are essential Diverse industry and functional backgrounds gained through consulting or elsewhere Ability to training / transfer learning and skills Strong interpersonal and communication skills. Needs to demonstrate significant credibility in having previously delivered Automation design and implementation programmes Technical Skills Must have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management. Control room- administration knowledge. Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes. Experience in handing Change Requests and Incidents. And experience in change management process. Knowledge of SDLC and Agile development. Good working experience with all types of applications and APIs for RPAs Good working experience with document automation and other OCR tools Experience of Database, Python/ VB scripting and Excel VBA. Knowledge on Agile Tools like Azure Dev Ops or JIRA To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground Building a central capability to deploy Automation at scale and quality Change/Leadership Skills Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach Work with stakeholders to ensure understanding and support for proposed solutions Collaborate with other Divisions, senior leaders and support functions (often across different geographies) Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management Behavioral Competencies Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive Helps others - Builds relationships, actively collaborates, helps others succeed. Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient Business first - Focuses on customers and clients, business/financial acumen, JLL first Inspire - Inspire others, creates vision and strategy, energizes others Location: On-site –Bengaluru, KA, Gurugram, HR, Hyderabad, TS Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

The Intelligent Automation Technical Manager is responsible for the design, development, and maintenance of RPA solutions, ensuring they align with operational needs and support the organization's automation capabilities. This role also involves collaborating with various teams to drive transformational change and improve efficiency.