Manager, Internal Controls at PayPal

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

173250.0

Posted On

30 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Management, Internal Controls, Audit, Compliance, Quality Assurance, Process Improvement, Data Analysis, Communication, Presentation Skills, Analytical Skills, Problem Solving, Collaboration, Project Management, Regulatory Compliance, Stakeholder Engagement, Risk Assessment

Industry

Software Development

Description

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This role leads product change reviews and risk assessments within the Checkout domain to strengthen governance and control effectiveness. It manages the risk and control inventory, performs quarterly QA testing, and delivers insights and recommendations to leadership to enhance process efficiency and compliance. Job Description: Essential Responsibilities: Identify issues and recommend best practices for internal control processes. Lead functional projects and programs to enhance internal control effectiveness. Partner with teams to analyze business trends and their impact on internal controls. Develop and implement strategies for process improvements within the internal controls function. Ensure compliance with laws and regulations through effective internal control measures. Expected Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Product Change Review & Quality Assurance Manage the end-to-end Product Change Review process, ensuring all launches undergo robust risk evaluation and control validation. Conduct quarterly Quality Assurance (QA) testing to assess adherence to process standards and control design effectiveness. Prepare detailed QA reports highlighting key findings, emerging trends, and recommendations for process improvement. Present QA outcomes and recommendations to senior management, influencing strategic enhancements to the risk framework. Risk Assessment & Control Management Lead and refresh risk assessments, covering risk identification, documentation, and control evaluation. Build and maintain a comprehensive Risk and Control Inventory for all Checkout sub-products, ensuring accurate mapping of processes, risks, and controls. Develop process-level risk heat maps to visualize and prioritize areas of risk exposure, driving data-informed decision-making. Product Risk Advisory Develop a strong understanding of Checkout products, user flows, and operational dependencies. Partner with Product Managers and key stakeholders to evaluate risk implications of new features, launches, and policy changes. Embed risk and control considerations early in the product development lifecycle to ensure sustainable, compliant growth. Audit & Regulatory Engagement Support Internal and External Audit engagements, Second Line of Defense (2LOD) reviews, and Regulatory Examinations. Ensure documentation and evidence are maintained to support risk assurance and control testing activities. Reporting & Stakeholder Communication Deliver management reports, dashboards, and presentations summarizing risk exposure, QA results, and key trends. Communicate complex risk information effectively to leadership through clear, data-driven, and visually compelling PowerPoint materials. Provide timely updates and recommendations to senior management on the risk posture and control environment. Cross-Functional Leadership Lead cross-functional workstreams focused on risk mitigation, control enhancement, and audit readiness. Collaborate with global partners to share best practices and strengthen the overall risk culture across the Checkout domain. Qualifications Bachelor’s degree in Finance, Risk Management, Business, or a related field (Master’s preferred). 5–8 years of relevant experience in Risk Management, Internal Controls, Audit, or Compliance, preferably within FinTech, Payments, or Financial Services. Strong understanding of risk assessment methodologies, control frameworks, and governance processes. Proven experience conducting QA and control testing, preparing detailed analytical reports, and providing actionable recommendations. Excellent presentation and PowerPoint skills, with the ability to communicate risk insights effectively to senior stakeholders. Exceptional verbal and written communication skills, with the ability to collaborate cross-functionally and drive productive discussions with internal and external partners. Strong analytical and problem-solving skills, with the ability to use data and tools (e.g., Excel, internal platforms) to quantify impacts and support decision-making. Highly organized and detail-oriented, able to manage multiple priorities, meet deadlines, and maintain clear, accurate documentation. Strategic and critical thinker who applies sound judgment, validates assumptions with data, and balances risk exposure with business objectives. Proactive, adaptable, and collaborative, with a passion for identifying, analyzing, and solving complex problems. Experience with Jira, ServiceNow, Archer, or similar risk management tools preferred. Subsidiary: PayPal Travel Percent: 0 - PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The US national annual pay range for this role is $100,500 to $173,250 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account: Provide full legal First Name/Family Name – this is important for us to ensure our future hires have the right system set up. 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Responsibilities

This role leads product change reviews and risk assessments within the Checkout domain to strengthen governance and control effectiveness. It manages the risk and control inventory, performs quarterly QA testing, and delivers insights and recommendations to leadership to enhance process efficiency and compliance.