OVERVIEW

We are seeking an experienced and culturally fluent Manager of International Student Services and Operations to oversee administrative service delivery, internal operations, and inter-institutional relationships across our Ontario and British Columbia offices.
This role plays a critical part in coordinating international student placements with external partner private schools, managing parent communications, and resolving high-sensitivity student cases such as homestay transitions, academic concerns, and school-family coordination. The successful candidate will collaborate with cross-functional internal teams and external stakeholders, including schools, homestay providers, and overseas education agents, to ensure smooth service delivery and long-term relationship management.

QUALIFICATIONS

• We encourage applications from visible minorities, Indigenous peoples, persons with disabilities, newcomers to Canada, and individuals from all diverse backgrounds.
• Bachelor’s degree in education, business, or related field
• Minimum 3 years’ experience in private education or international student services
• Strong familiarity with Canadian and East Asian education systems and cultural communication
• Ability to handle high-sensitivity situations with discretion and judgment
• Fluent in English; fluency in Mandarin or Cantonese an asset
• Ability to analyze data and make informed decisions based on findings.
• Experience working directly with students to enhance their educational journey is highly desirable. We invite qualified candidates who are passionate about improving educational outcomes to apply for this exciting opportunity as an Operations Manager within our institution.
  Job Type: Full-time
  Pay: $78,000.00 per year

Benefits:

• Extended health care
• Flexible schedule
• Paid time off

Work Location: In person
Expected start date: 2025-10-0

• Plan and manage the day-to-day operations of international student support services across Ontario and British Columbia offices.
• Serve as the primary contact for school partners, liaising with private schools to facilitate student admissions and placement arrangements.
• Handle complex student and family concerns, including academic performance, homestay issues, and school-parent communication.
• Supervise workflow across departments such as admissions, homestay coordination, and student services.
• Analyze student retention data and lead initiatives to improve service quality and retention outcomes.
• Coordinate with marketing and content teams to align communications with agents and partners in East Asia.
• Review operational procedures and recommend improvements to service quality and parent communication.
• Mentor and support regional coordinators, particularly in high-sensitivity or urgent cases.
• Coordinate school visit schedules, orientation logistics, and agent-led student recruitment tours.