A career at Resilience is more than just a job – it’s an opportunity to change the future.
Resilience is a technology-focused biomanufacturing company that’s changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need.
For more information, please visit www.resilience.com
Position Summary:
The Manager, Investigations is responsible for performing investigations and driving each event to conclusion by working with others and to ensure the investigation outcome and root cause analysis are completed in a timely, effective, and compliant manner. The speed and rigor demonstrated by this role will drive a culture that prevents unplanned deviations through a robust and proactive investigation process.
The Manager, Investigations is a subject matter expert (SME) in practical problem solving and root cause analysis. Using Lean tools such as Level 0 and Practical Problem Solving (PPS), the Deviation Manager is responsible for leading the Lead Investigators, providing support of deviations through coaching on appropriate tools and supporting the identification of true root causes.
As Business Process Owner (BPO) of both deviations and investigations, the Manager, Investigations is responsible for educating the site on the process, maintaining procedures and metrics, and representing the site in relevant cross-site forums.

Position Responsibilities:

• Conducts organized investigations with a well-defined scope, strategy, and timeline documenting status and progress of the investigation and CAPAs.
• Authors reports that document the investigation of issues including definition, scope, product impact, root cause, and corrective actions to prevent the recurrence of the issue.
• Seeks and leverages the skills and technical expertise of internal and external resources to improve the speed and rigor of investigations.
• Collaborates with a cross functional team to determine:
• Communication strategy so all stakeholders have appropriate information.
• Investigation strategy including a clear and actionable problem statement.
• Investigation tools.
• Investigation action plan and timing.
• Root cause.
• Solution selection.
• CAPA action plan and effectiveness checks.
• Utilizes the appropriate and approved investigation tools necessary to drive the team to root cause.
• Prioritizes work to aid in timely decisions and completion of investigations. Escalates issues as appropriate.
• Works within and across functions, sites, and regions to ensure connectivity of investigations between functional areas and sites.
• Coaches, trains, and develops direct reports to optimize performance outcomes ensure individuals understand the contribution they make.
• Promotes and encourages continuous improvement in efficiency, quality, production, and safety through the use of team driven processes and key performance indicators and recognition and rewarding high performance.
• Manages Lead Investigator’s work tasks and priorities by:
• Prioritizing deviations
• Level loading work loads
• Guiding group on deviation standards and improvements
• Maintain deviation metrics
• Site problem solving expert and trainer.
• Completes other duties as assigned.

Minimum Qualifications:

• Significant experience in Pharmaceutical Manufacturing and/or other similar regulated industry.
• Leadership experience in management or supervisory positions.
• Ability to quickly assess and assimilate technical data and conduct a thorough investigation; ability to present findings, conclusions, and complex information in a clear, concise, and logical manner.
• Excellent technical writing, verbal, and presentation skills.
• Thorough understanding of the internal core business process including relevant cGMP and regulatory.
• Adept at identifying and understanding the critical factors in order to generate appropriate solutions.
• Ability to monitor activities to accomplish stated objectives in an effective manner.
• Ability to work in a fast-paced and rapidly changing environment. Ability to prioritize work activities to meet customer needs and deadlines.
• Ability to take accountability with excellent follow up and follow through; owns issues through the full cycle investigation process.

Preferred Qualifications:

• Bachelor’s degree required, preferably in Science, Engineering, or other related technical discipline.
• Multiple site or function experience.
• Experience working in a LEAN manufacturing environment.
• Experience with Lean problem-solving tools.
• Ability to direct and participate in cross-functional teams.
• Project management skills
• Proficiency with Microsoft Office Suite and have a working knowledge, or the ability to learn, computer systems such as TrackWise, SAP, LIMS, and Electronic Batch Record Systems.

This position may also include the following conditions:
Sitting, Standing, Walking, Monitoring other’s work, Training, Wearing Personal Protective Equipment (PPE).
The items described here are representative of those that must be met successfully to perform the essential functions of this job.
Resilience is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, physical or mental disability, genetic information, or characteristic, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Requests for reasonable accommodation can be made at any stage of the recruitment process.
Resilience offers employees a robust total rewards program including an annual cash bonus program, a 401(k) plan with a generous company match and our benefits package which is thoughtfully designed to support our employees with great healthcare (including medical, dental and vision), family building benefits, life and disability insurance, flexible time off, paid holidays, other paid leaves of absence, tuition reimbursement and support for caregiving needs. Our target base pay hiring range for this position is $100,000.00 - $148,750.00 per year. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate’s geographical location, relevant experience, qualifications, skills and knowledge. Excited about Resilience and the biomanufacturing revolution? We encourage you to apply and start a conversation with one of our recruiters.
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• Conducts organized investigations with a well-defined scope, strategy, and timeline documenting status and progress of the investigation and CAPAs.
• Authors reports that document the investigation of issues including definition, scope, product impact, root cause, and corrective actions to prevent the recurrence of the issue.
• Seeks and leverages the skills and technical expertise of internal and external resources to improve the speed and rigor of investigations.
• Collaborates with a cross functional team to determine:
• Communication strategy so all stakeholders have appropriate information.
• Investigation strategy including a clear and actionable problem statement.
• Investigation tools.
• Investigation action plan and timing.
• Root cause.
• Solution selection.
• CAPA action plan and effectiveness checks.
• Utilizes the appropriate and approved investigation tools necessary to drive the team to root cause.
• Prioritizes work to aid in timely decisions and completion of investigations. Escalates issues as appropriate.
• Works within and across functions, sites, and regions to ensure connectivity of investigations between functional areas and sites.
• Coaches, trains, and develops direct reports to optimize performance outcomes ensure individuals understand the contribution they make.
• Promotes and encourages continuous improvement in efficiency, quality, production, and safety through the use of team driven processes and key performance indicators and recognition and rewarding high performance.
• Manages Lead Investigator’s work tasks and priorities by:
• Prioritizing deviations
• Level loading work loads
• Guiding group on deviation standards and improvements
• Maintain deviation metrics
• Site problem solving expert and trainer.
• Completes other duties as assigned