JOB OPPORTUNITY

Professionals / Managers & Confidentials – Office of the Bursar/CAO
Posting Date: April 25, 2025
Closing Date: May 11, 2025
Position Title: Manager, IT Client Services
Department: Information and Technology Services
Appointment Type: Continuing
Classification: PM – 3
Salary: Target hiring range: $81,896.68 - $102,370.19 – Range maximum: $127,479.41
Schedule: Full time, Monday to Friday
Victoria University is committed to equity in access to employment and a diverse and inclusive workplace. The University encourages applications from racialized persons/persons of colour, women, Indigenous people, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas. If you require accessibility accommodation, please contact the Human Resources Department vic.hr@utoronto.ca

POSITION SUMMARY:

Reporting to the Interim Director, Information Technology Services at Victoria University, the Manager, IT Client Services is responsible for overseeing the operations of the integrated IT and Library service desk. The incumbent will ensure the delivery of high-quality technical support and services to students, faculty, librarians, archivists, and staff. This role involves managing daily operations, developing service strategies, and fostering a customer-centric culture within the ITS department, including the efficient resolution of technical and library/archives -related inquiries.
For a copy of the detailed job description, please reach out to vic.hr@utoronto.ca.

EDUCATION

Bachelor’s degree in Information Technology, Computer Science, or a related field. Graduate degree in Information Studies would be an asset.

EXPERIENCE

• Minimum of 5 years of experience in IT support or client services plus at least 2 years in a supervisory role.
• Experience in a higher education environment would be an asset.

SKILLS

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Outstanding communication and interpersonal skills.
• Proficiency in IT service management tools and software.
• Ability to work effectively in a fast-paced, dynamic environment.
• Working knowledge of MS Intune, ServiceNow, Sentinel One, 1Password, Office 365 is preferred.