Manages and leads a team of technical support staff who design, develop, test, implement, and monitor software and tools. Works with business leaders to define scope and requirements, and plans and executes the development of various systems. Acts as liaison with business sponsors and principals.

ADDITIONAL SKILLS:

• Ability to create presentation slides for, and up to, the head of departments is essential. This skill ensures that we can effectively communicate our ideas and progress to the senior leadership team.
• Having the capability to lead projects across multiple teams and manage various stakeholders is crucial. This competency not only helps in steering the projects towards successful completion but also ensures that all involved parties are aligned and working towards common goals.
• Flexibility is another important aspect, especially in working with both onshore and offshore teams. Adapting to different time zones, cultures, and working styles can significantly enhance our productivity and collaboration.
• A good understanding of AWS Data Engineering and Analytical toolkits, such as Amazon Redshift, HIVE, Glue, ETL, Lambda, EMR, and Attunity is important. These tools are the backbone of our data operations, and proficiency in them is needed.
• Lastly, having a curiosity to learn and stay current with the evolving AI and other technical landscapes is vital. This characteristic helps us remain competitive and innovative, ensuring that we are always at the forefront of technological advancements.

QUALIFICATIONS

• Minimum of eight years related work experience, with at least five years of project management experience.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Responsible for delivering software releases relating to the product for the business units. Works with business clients to determine scope, and develops environmental requirements for each project.
• Works closely with management to develop and implement staffing and operational plans. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement.
• Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short and long range goals.
• Presents status, metrics, and department initiatives at meetings with management and project peers. Maintains relationships with technical teams, IT, and business partners.
• Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines.
• Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.