ABOUT SIMPLISAFE

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

PREFERRED QUALIFICATIONS

• Experience with macOS and Windows endpoint management, including MDM tools like Jamf and Intune.
• Familiarity with workforce identity tools such as Okta and Lumos.
• Proficient with Google Workspace and Microsoft 365 administration.
• Experience with collaboration tools like Zoom, Google Meet, and Slack.
• Knowledge of Jira Service Desk and Jira for IT service management and project tracking.
• Experience with Confluence for knowledge management and documentation.
• Experience with SaaS tool management and optimization.
• Bonus points: In-depth experience with live event production or collaboration tooling.

WHAT YOU’LL DO

SimpliSafe’s corporate IT Team is crucial in empowering our employees to do their best work. As part of the Information Technology and Global Supply organization (CIOGS) led by our Chief Information and Global Supply Officer, we strive to provide a safe and empowering work environment with the technology and support SimpliSafers need to thrive.

We’re seeking an IT Manager to lead our IT Engineering team in Richmond. In this role, you will:

• Lead and mentor a team of IT team leads and engineers supporting our two Richmond locations and remote employees nationwide.
• Collaborate with IT leadership across all locations to ensure a consistent and excellent IT experience for all SimpliSafers.
• Report to the Senior Manager of IT.

This role is onsite.

PRIMARY RESPONSIBILITIES INCLUDE:

• Manage the day-to-day functions of the Richmond offices’ IT help desk team, ensuring proper scheduling and staff availability to meet business needs.
• Serve as an escalation point for complex incidents, outages, or challenging support requests.
• Mentor, develop, and coach a team of IT professionals, fostering a collaborative culture and providing guidance on career paths.
• Ensure technology and process consistency across all SimpliSafe locations in collaboration with other IT managers.
• Understand the diverse needs of end-users and proactively create a positive and supportive IT experience.
• Plan, execute, and monitor Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) to drive team growth and success.
• Contribute to the planning and execution of an overall IT strategy for SimpliSafe.
• Lead technology projects and deployments, ensuring successful implementation and adoption.
• Maintain strong relationships with external vendors, establishing and monitoring Service Level Agreements (SLAs) to meet business requirements.