OUR REQUIREMENTS

• Completed university degree in a subject or related field.
• Proven experience in managing IT teams and working with decentralised and international teams.
• Excellent communication and collaboration skills, with the ability to work effectively in a global environment.
• Fluency in English required.

• Business Relationship Management:
• Collaborates with, and understand the needs of internal/external customers from a business process and product perspective to help drive key IT solutions for driving operational efficiencies.
• Drives awareness of change management activity for high category services ensuring that the business impact of change activity is understood and risks to business processing highlighted.
• Interfaces with the business on all technology matters, understands their key drivers and communicats between business and management on issues and projects.
• Drives metrics management and performance of IT support and services with a focus on a data driven continuous improvement approach.
• Accountable for accurate and timely delivery of monthly reporting to the business.Strategic:
• Defines, develops and implements a department strategy, which contributes to the business strategic direction.
• Develops and communicates an understanding of the business strategy as it pertains to other IT Departments.
• Understands and communicate as business strategy and develop application and technical infrastructure to support this strategy.Financial
• Financial Management/Cost Center Management; forecasting of costs and management of IT financials for your IT cost center including variance analysis.
• Responsibility for financial forecasting and cost management of group IT function.
• Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).IT Services
• Delivers IT services in line with business requirements to internal customers, standardizes platforms, and ensure Hardware/Software/Solution meets baseline compliance and implementation standards.
• Accountability for the overall provision of an end to end IT service across agreed services.
• Accountability for driving the IT service agenda and for facilitating and implementing IT service improvements across the business.
• The communication and management of operational IT service issues.
• Collaborates with internal IT teams to effectively deliver services to end users.
• Identifies, tracks and manages key operational risks to the service, providing strong co-ordination with the business, IT and Operational Risk. High attention given, but not limited to, business continuity, IT audit requirements and software compliance.
• Accountability for the provision of a reliable and stable service which meets the customer’s needs and is sustainable.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the IT function.
• Performs other duties as assigned.