Manager - IT / MX at American Eagle Outfitters

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Infrastructure Management, IT Service Management, Vendor Management, Budgeting, Cybersecurity, Disaster Recovery Planning, Procurement, Leadership, Capacity Planning, Governance Risk & Compliance, SLA Management, Cloud Deployments, Network Architecture, Incident Management, Financial Oversight, Strategic Planning

Industry

Retail

Description

We are seeking a strategic Infrastructure and Support Manager to lead our IT operations and service delivery teams. This role is responsible for aligning technology infrastructure with operational requirements, ensuring enterprise-wide system scalability, security, and uptime. This role will drive IT service excellence, optimize resource allocation, and implement robust governance frameworks to support organizational objectives. RESPONSIBILITIES: Infrastructure Engineering & Operations * Infrastructure Management: Direct the administration, lifecycle management, and optimization of enterprise infrastructure, including network architectures, server clusters, storage arrays, and cloud deployments (e.g., AWS, Azure, GCP). * Systems Optimization: Architect and enforce high-availability configurations and proactive monitoring protocols to guarantee optimal system performance and mitigate latency. * Business Continuity: Formulate, test, and maintain robust Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies to mitigate operational risk and ensure data integrity. IT Service Management (ITSM) * Service Delivery: Oversee comprehensive IT support operations, governing Level 1-3 support functions to drive user productivity and minimal operational disruption. * Metrics & SLAs: Define, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to optimize incident response and resolution workflows. * Incident Escalation: Serve as the definitive technical authority for critical incident management, root cause analysis (RCA), and systemic remediation. Leadership & Resource Allocation * Workforce Management: Provide direct leadership and mentorship to cross-functional IT teams, encompassing systems engineers, network administrators, and service desk personnel. * Capacity Planning: Optimize resource allocation, shift coverage, and project utilization to maintain seamless operational continuity. * Performance Management: Conduct routine performance appraisals, establish departmental KPIs, and cultivate a high-performance culture focused on continuous improvement. Strategic Planning & Vendor Governance * Roadmap Development: Partner with executive leadership to formulate IT roadmaps that support broader organizational objectives and digital transformation initiatives. * Financial Oversight: Manage departmental OPEX and CAPEX budgets, ensuring cost-effective procurement and lifecycle management of hardware and software assets. * Vendor Relations: Direct vendor relationship management, driving contract negotiations, SLA enforcement, and monitoring third-party service delivery. Governance, Risk & Compliance (GRC) * Security Enforcement: Enforce stringent cybersecurity frameworks, implementing advanced endpoint protection, network perimeters, and access controls to safeguard proprietary data. * Process Standardization: Establish and govern comprehensive Information Technology General Controls (ITGC) and Standard Operating Procedures (SOPs). * Regulatory Adherence: Guarantee adherence to regulatory and compliance frameworks (e.g., GDPR, SOC 2, HIPAA) across all infrastructure assets and administrative protocols. Procurement, Financial & Vendor Management * Strategic Sourcing & Procurement: Lead the end-to-end IT procurement lifecycle, proactively identifying and sourcing prospective vendors, evaluating competitive proposals, and driving rigorous selection processes following AEO rules strictly. * Purchasing Execution: Manage the creation, approval routing, and lifecycle tracking of Purchase Requisitions (PRs) and Purchase Orders (POs), ensuring seamless follow-up with internal finance teams and external suppliers to guarantee timely delivery. * Invoice Governance: Oversee the review, reconciliation, and approval of vendor invoices, meticulously validating billing accuracy against contracted rates, SLAs, and delivered goods/services. * Cost Optimization Initiatives: Continuously champion proactive cost-reduction strategies by optimizing software licensing frameworks, consolidating infrastructure footprints, and negotiating highly favorable commercial terms without compromising quality. * Budgeting & Planning: Manage departmental OPEX and CAPEX budgets and collaborate with executive leadership to formulate scalable IT roadmaps that align with enterprise financial goals. QUALIFICATIONS: * 10 years of experience in IT Infrastructure and operations, with at least 2 years demonstrating leadership in a technical team. Preferred experience in Retail environment. * Proven experience managing procurement and vendor selection, track record of generating cost savings through vendor negotiations, managing PR/PO workflows, and overseeing IT budgets and invoice reconciliation. * Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related discipline (or equivalent enterprise experience). * C1 - Level in English required There are also a number of qualities that this position should be expected to display: * A technical, logical thought process * Problem-solving skills * Communication skills * An ability to stick to strict deadlines * An ability to prioritize and delegate * A keen eye for detail Conoce AEO American Eagle Outfitters, Inc. (NYSE: AEO) somos una empresa de retail líder a nivel mundial, especializada en marcas de ropa que incluyen American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder y Unsubscribed. Nuestras marcas empoderan a cada cliente para celebrar su estilo, ofreciendo outfits casuales, cómodos y atemporales, además de productos de alta calidad diseñados para durar. Tenemos presencia en comercio electrónico, operamos tiendas en Estados Unidos, Canadá y México, con mercancía disponible en más de 30 países a través de una red global de socios licenciatarios. En AEO, creemos en el poder de nuestra gente y nuestras marcas. Nuestra cultura "Better Together" (Mejor Juntos) no solo impulsa el éxito colectivo, sino que también inspira a toda nuestra comunidad a dar lo mejor, mientras impulsamos el crecimiento futuro del negocio y de nuestros asociado a través de la experiencia, la exposición y la educación, empoderamos a nuestros asociados para que construyan su propia carrera profesional. Inclusión, Diversidad, Equidad y Acceso en AEO Mantenemos nuestro compromiso de construir una cultura inclusiva que sea acogedora y fomente un sentido de pertenencia para todos. AEO es un patrón que ofrece equidad en sus procesos de contratación y que está comprometido a cumplir con todas las leyes y reglamentos federales y locales. AE México prohíbe la discriminación en contra de los asociados o solicitantes debido a la raza, color, credo o religión, ciudadanía o extranjería, sexo (incluyendo embarazo), nacionalidad, edad, orientación sexual, capacidades diferentes, identidad o expresión de género, estado civil o de convivencia, víctimas de violencia doméstica o acoso, información genética o predisposición genética, situación militar o veteranos o cualquier otra característica protegida por la ley. Todo lo anterior es aplicable a todas las actividades AE México incluyendo entre otros, reclutamiento, contratación, compensación, asignación, capacitación, promociones, evaluación personal, disciplina y procesos de terminación de la relación de trabajo. AE México también protege cualquier religión o capacidad diferente de conformidad con la ley vigente.

Responsibilities

Lead IT operations and service delivery by aligning technology infrastructure with operational requirements and ensuring system scalability and security. Manage the full IT procurement lifecycle, vendor relationships, and departmental budgets while overseeing cross-functional technical teams.