MANAGER, IT OPERATIONS

Location:West Palm Beach, FL, US, 33409
Flexible Work Arrangement: Hybrid
Job Category: IT
Career Level: Management
Requisition Id: 3912
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

POSITION SUMMARY

The IT Operations Manager is responsible for managing and mentoring the technical teams, evaluating the suitability of technologies for the organization’s needs, developing strategic plans for technology adoption, and guiding the team in implementing solutions within Jet Aviation.
This role requires strong collaboration with other regional IT managers to drive a unified approach, implement standardized processes, and enhance IT Operations projects delivery across the organization. The ideal candidate will balance strategic leadership with hands-on execution to align IT operations with global business objectives.
This role is an office-based position, on a hybrid schedule, working at least four times weekly from the office. Our ideal candidate will work from our location in West Palm Beach, FL. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this exempt position will be as follows: $110,000 - $152,000 plus a performance-based bonus up to 15% of annual salary.

REQUIREMENTS

• Results-Driven: Able to execute with high personal accountability, ensuring goals are met effectively and efficiently.
• Strong Communication Skills: Capable of conveying complex technical information to both technical and non-technical audiences with clarity and confidence.
• Effective Leadership: Inspires, motivates, and guides teams to achieve objectives while fostering a positive and collaborative work environment.
• Relationship Building: Builds strong partnerships with internal teams, stakeholders, and external vendors to promote collaboration, trust, and alignment with business goals.
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 7+ years in IT operations, with 3 years in a leadership role overseeing global or multi-region IT operations.
• Strong experience in managing cross-functional and geographically dispersed teams.
• Excellent leadership, communication, and strategic thinking skills.
• Expertise in IT infrastructure, cloud computing (Azure/AWS), networking, and cybersecurity.
• Proven ability to collaborate effectively with diverse teams across different cultures and time zones.
• Experience with ITIL frameworks, ITSM tools (ServiceNow, Jira, etc.), and enterprise security standards.
• Experience with SASE networking platform
• Ability to manage multiple projects and priorities in a dynamic, global environment.

• Lead and mentor IT operations team, ensuring high performance, key projects delivery, continuous development & innovation.
• Head “global first” IT infrastructure strategy and collaborate with other regional managers towards global alignment.
• Coordinate with vendors, service providers, and other internal teams to ensure smooth IT Operations service delivery.
• Oversee and maintain IT infrastructure, including networks, servers, cloud services.
• Coordinate and oversee major global technical changes on On-Premises & Cloud infrastructure
• Act as expert escalation point for infrastructure and cloud incident.
• Implement IT policies, procedures, and best practices to optimize operations.
• Oversee the implementation and maintenance of security measures, ensuring firewalls, access controls, endpoint protection, and patch management are effectively managed by technical teams.
• Advise and guide teams to adopt a cybersecurity mindset when designing and implementing projects, ensuring security considerations are integrated into the day-to-day activities.
• Ensure monitoring tools provide accurate and meaningful metrics; regularly review and report these insights to upper management to support informed decision-making.
• Ensure that Root Cause Analysis (RCA) is thoroughly documented after any incident or failure, identifying the underlying issues and creating actionable plans for future prevention.