Manager, IT Operations at Wheeler Fleet Solutions

Somerset, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Infrastructure, Team Leadership, Project Management, Cybersecurity, Service Desk Management, Network Engineering, Microsoft 365 Administration, Incident Response, Vendor Management, Budget Planning, Communication, Problem-Solving, Analytical Skills, Time Management, Customer Service, Continuous Improvement

Industry

Motor Vehicle Manufacturing

Description

Position Overview: We are seeking a strategic, hands-on IT Infrastructure & Operations Manager to lead the foundational technology functions that power our business. This individual will be responsible for managing a team of Network Engineers, Microsoft 365 Administrators, and the service desk and service desk professionals who collectively support the systems, networks, and end-user environments across all locations. The ideal candidate will bring a strong mix of operational discipline, leadership maturity, and execution ability. They will personally drive a wide range of IT projects, including infrastructure modernization, system upgrades, and security improvements, while also ensuring that our internal users receive excellent support. The successful candidate must be an experienced people leader who thrives in a fast-paced, multi-site environment and can seamlessly balance daily execution with long-term strategic planning. They must be comfortable working at both the tactical and strategic levels. This is a highly visible role with a direct impact on business continuity, security posture, user satisfaction, and technology enablement across the organization. Key Responsibilities: Leadership & Team Management Lead and mentor a team of Network Engineers, Microsoft 365 Administrators, and service desk professionals. Develop team performance through coaching, 1:1s, goal setting, and accountability. Manage a geographically distributed team, fostering collaboration and communication across sites. Promote a culture of ownership, service, and continuous improvement. Infrastructure, Security & Operations Oversight Ensure reliability, availability, and scalability of IT infrastructure across all facilities and cloud environments. Oversee network, server, storage, endpoint, and backup/recovery systems. Coordinate with security vendors and internal teams to implement and maintain cybersecurity tools (e.g., EDR, MFA, DLP). Own incident response procedures and support business continuity planning and disaster recovery testing. Support patch management, vulnerability remediation, and identity/access management protocols. Service Desk & End User Support Manage daily operations of the IT service desk to ensure efficient, high-quality user support. Monitor service desk KPIs such as response time, ticket backlog, and resolution rate. Analyze incident trends to identify root causes and implement systemic fixes. Oversee documentation, user training materials, and self-service resources. Project Management Personally lead IT projects including infrastructure refreshes, software upgrades, and system migrations. Create project scopes, budgets, timelines, and communication plans. Manage stakeholder engagement, risk, and resource coordination. Deliver projects on time, within budget, and in alignment with organizational goals. Vendor & Budget Management Manage vendor relationships for infrastructure, service desk, and security technologies. Coordinate purchasing, licensing, renewals, and vendor evaluations. Support the CIO in annual IT budget planning and identify opportunities for cost optimization. Governance & Business Partnership Enforce IT change management, documentation, and operational procedures. Serve as an escalation point for major incidents and unresolved technical issues. Partner with Finance, Operations, and other departments to align IT support and initiatives with business needs. Maintain compliance with IT security policies, audits, and regulatory requirements. Soft Skills Strong problem-solving and analytical ability Clear and effective verbal and written communication Ability to manage time, priorities, and multiple workstreams Independent and team-oriented working style Customer-first mindset and service orientation Other duties as assigned. Perform other related duties assigned in support of IT and business objectives. Key Success Metrics Service desk response and resolution times consistently meet or exceed SLAs IT projects delivered on time, within scope, and aligned with business goals Infrastructure uptime maintained at or above 99.9% Security vulnerabilities remediated within defined timelines Positive user satisfaction feedback and reduced ticket recurrence Effective cross-functional collaboration with Finance, Ops, and other stakeholders Required Education & Experience 7+ years of progressive IT infrastructure experience, including 3+ years in a team leadership role. Proven success managing remote technical teams and cross-functional projects. Strong knowledge of infrastructure platforms (servers, networking, O365, AD, Azure, endpoint management). Working understanding of cybersecurity practices, tools, and response protocols. Experience with ITSM platforms (Freshservice, ServiceNow, Jira) and project management tools. Excellent communication, prioritization, and stakeholder engagement skills. Preferred Experience with ERP systems (e.g., Infor, Oracle, SAP) and implementation cycles. Familiarity with NIST, CIS, or other security frameworks. Certifications such as PMP, ITIL, CISSP, or Microsoft Azure Administrator. Background in distribution, logistics, or manufacturing environments is a plus. Work Environment Full-time, on-site position based at our corporate headquarters in Somerset, PA. Occasional overnight travel may be required, up to one week at a time. On-call availability may be required, including evenings, weekends, and holidays. Mobile phone available to support business and on-call responsibilities. Wheeler Fleet Solutions is an Equal Opportunity/Affirmative Action Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law. At Wheeler Fleet Solutions, we don’t just hire employees—we invest in careers and champion well-being. Our people are the driving force behind our success, and we’re dedicated to fostering an environment where you can thrive both personally and professionally. Here’s how we support our team: Time Off & Well-Being: Generous Paid Time Off to recharge, plus an Employee Assistance Program for you and your family. Family Support: Paid Maternity Leave and Paid Bonding Leave to support growing families. Education: Tuition Reimbursement for undergraduate, technical, and graduate programs. Financial Security: A 401(k) plan to help you plan for the future. Comprehensive Healthcare: Medical, Dental, and Vision coverage to keep you healthy. Flexibility: HSA, FSA, and Dependent Care accounts for added financial options. Peace of Mind: Short- and Long-Term Disability insurance coverage. Rewarding Careers: Competitive salaries that reflect your skills, contributions, and expertise. Join Us. When you choose Wheeler Fleet Solutions, you’re choosing a company that values you as much as your work. Together, we’ll take your career to new heights while supporting your well-being every step of the way. Your future begins here. Apply today!

Responsibilities

The Manager, IT Operations will lead a team responsible for managing IT infrastructure and operations, ensuring reliability and security across all facilities. They will also oversee service desk operations and drive IT projects to enhance technology enablement and user satisfaction.