IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
Job Description
Reporting to the Director, Global Service Desk, the Manager, Service Desk has overall responsibility for the Service Desk support and service delivery. This includes but is not limited to incident management, hardware support, application support, end users support and escalations. Coupled with resource management, the focus is to be timely and effective by meeting and exceeding end users’ expectations and the outlined SLAs and KPIs to improve the measured experiences. Provide leadership and direction to a geographically dispersed team that provides end user support. This role is based fully onsite out of our Mississauga office location.

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