Start Date
Immediate
Expiry Date
05 Oct, 25
Salary
2500.0
Posted On
06 Jul, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Information Technology/IT
WHY YOU’LL LOVE WORKING HERE:
JOB SUMMARY
The Manager, IT Service Management (ITSM) will play a pivotal role in maintaining the stability and reliability of our IT services. The Manager will report to the Sr. Manager, ITSM and will support in IT service delivery by assisting in the management of incidents and participating in the continuous improvement of our incident and change management processes while collaborating with various teams and ensuring effective communication and collaboration.
This position will play a key role in minimizing business disruptions, identifying and resolving root causes of incidents, and ensuring that changes are implemented smoothly and efficiently. The Manager will work within a collaborative team of ITSM professionals and acts as and is a key member of the team who is an individual contributor.
Incident Management:
Change Management:
Technology – Service Management and Monitoring: