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Manager, IT Service Management at Quest Diagnostics Careers

Secaucus, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

150000.0

Posted On

07 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Change Management, Risk Assessment, ITIL, Project Management, Communication, Problem Solving, Stakeholder Management

Industry

Medical and Diagnostic Laboratories

Description

The ServiceNow Change Manager is responsible for overseeing the entire lifecycle of IT changes within the organization using the ServiceNow platform. This includes managing the change request process from initiation to closure, ensuring all changes are risk-assessed, approved, and implemented in a structured manner to minimize service disruption and align with business goals. Please note this is a hybrid opportunity (3 days in office & 2 days WFH). The position can be based in one of the following locations; Secaucus, NJ, Lenexa, KS, Dallas, TX, Tampa, FL, Schaumburg IL Pay Range: $130,000 - $150,000 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more!

Responsibilities

The ServiceNow Change Manager oversees the entire lifecycle of IT changes within the organization. This includes managing the change request process to ensure all changes are risk-assessed, approved, and implemented to minimize service disruption.