Manager, IT Support (TDI L3 Support team) at TD Canada Trust

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

136800.0

Posted On

28 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Java Thread Analysis, Heap Dump Analysis, Log Analysis, Troubleshooting, Observability Tools, Datadog, Dynatrace, Splunk, Distributed Systems, Customer-Facing Applications, Service Delivery, Change Management, Production Implementation, Compliance, Audit Controls, Business Continuity

Industry

Banking

Description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $91,200 - $136,800 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Manages or leads a team of IT professionals in providing a range of application support and services ensuring enterprise operating standards are met and business objectives are achieved. Key Responsibilities: Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value-added, and controlled remediation plans, including hands-on analysis of Java thread and heap dumps, and log diagnostics. Manage the operations/support/management of products/systems/applications/services for a range of clients to support them in meeting business objectives/goals, with a focus on distributed applications and customer-facing front-end platforms. Lead teams supporting high-availability, front-end customer-facing applications, ensuring performance, scalability, and reliability. Utilize observability and monitoring tools such as Datadog, Dynatrace, and Splunk to proactively identify and resolve system issues. Manage key relationships with both delivery teams and partners and hold regular service delivery reviews that promote continuous service improvement. Drive and manage a highly effective controls environment (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resources). Work with clients to prepare comprehensive IT solutions that meet/exceed client objectives for new and existing systems/applications. Partner with delivery teams to schedule test cycles and deployments in a timely manner. Ensure scheduled changes take place with proper testing, monitoring, and implementation and with little or no adverse impact to the business. Work with technology partners to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements. Understand baseline support costs (people, infrastructure, application) and work to drive down the cost of the supported services. Oversee the integration of all systems, projects, and technical interfaces to ensure a high level of service and support to the client and efficient system operation. Lead efforts to test, debug, and performance-analyze and document environment components, including direct involvement in troubleshooting and root cause analysis. [Remaining responsibilities unchanged for brevity, but can be updated similarly if needed.] Experience & Education: Undergraduate degree or Technical Certificate. Graduate degree preferred. 7+ years relevant experience, including: Hands-on experience with Java thread and heap dump analysis. Proficiency in log analysis and troubleshooting. Practical use of observability tools such as Datadog, Dynatrace, and Splunk. Experience working with distributed systems and leading teams responsible for front-end, customer-facing applications. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific

Responsibilities

Manage a team of IT professionals providing application support and services to meet enterprise operating standards and business objectives. Oversee incident investigations, manage operations for various products, and ensure high availability and performance of customer-facing applications.