Manager Knowledge Management at Citi

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Content Design, People Management, Strategic Thinking, Process Improvement, Risk Management, Learning Management Systems, Coaching, Leadership, Negotiation, Influencing, Conflict Management, Communication, Interpersonal Skills, Networking, Consulting

Industry

Financial Services

Description

Lead a team of Instructional Designers and Knowledge Management writers in the development of performance-based learning solutions Assess design and development staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team Provide direction to Instructional Designers and Knowledge Management writers and help remove environmental obstacles that impede work execution Provide technical oversight for the process of creating eLearning and other digital solutions. Evaluate quality of learning solutions produced, providing coaching and guidance to the team as needed Build and maintain strong relationships across USPB Learning and with business stakeholders to develop and deliver effective learning strategies and solutions that achieve business objectives Help team adopt industry-recognized capability standards and best practices Conduct performance reviews and recruit, interview, and hire design and development talent as needed. Candidates should have proven experience in or significant knowledge of all or most of the following: Technical writing, content design, and development approaches, tools, and philosophies People Management experience (coaching, development, performance management) Strategic and critical thinking skills Process improvement Risk management Domain expertise (Learning and/or knowledge management) Minimum 5 years of experience working in Learning and Development Advanced English level Direct experience in the domain of technical writing, content design and development (formal education preferred) Experience with learning management systems, content repositories, and learning technologies Experience managing, coaching, and leading a team of learning professionals strongly preferred Excellent leadership, negotiation, influencing, and conflict management skills Ability to collaborate and influence in a complex environment: motivating and leading others through change Adept at networking, consulting, and building relationships with all levels of management and staff Excellent communication, listening and interpersonal skills Participation in large scale learning projects (Agile and Waterfall) Ability to work independently and identify information and/or resources needed to complete assignments Ability to work in a virtual team environment, across multiple time zones and countries Bachelor's/University degree or experience equivalent. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Lead a team of Instructional Designers and Knowledge Management writers to develop performance-based learning solutions. Evaluate the quality of learning solutions and provide coaching and guidance to improve team performance.