Manager, Knowledge Management (KM) Vice President at Citi

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, People Management, Performance Management, Coaching, Operations Management, Agile Management, Strategic Thinking, Critical Thinking, Creative Thinking, Process Improvement, Capacity Planning, Risk Management, Learning Management Systems, Content Repositories, Learning Technologies, Negotiation Skills

Industry

Financial Services

Description

Lead a team of Knowledge Management writers in the development of performance-based knowledge solutions Assess staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team Provide direction to Knowledge Management writers and help remove environmental obstacles that impede work execution Provide technical oversight for the process of creating knowledge solutions. Evaluate quality of knowledge solutions produced, providing coaching and guidance to the team as needed Help team adopt industry-recognized capability standards and best practices Conduct performance reviews and recruit, interview, and hire design and development talent as needed. Candidates should have proven experience in or significant knowledge of all or most of the following: Technical writing and development approaches, tools, and philosophies People management Performance management Coaching and feedback Operations management Agile management Strategic, critical, and creative thinking Process improvement Capacity planning Risk management Minimum 5 years of experience working in Learning and Development / Knowledge Management Direct experience in the domain of technical writing, content design and development (formal education preferred) Experience with learning management systems, content repositories, and learning technologies Experience managing, coaching, and leading a team of Knowledge professionals strongly preferred Excellent leadership, negotiation, influencing, and conflict management skills Ability to collaborate and influence in a complex environment: motivating and leading others through change Adept at networking, consulting, and building relationships with all levels of management and staff Participation in large scale learning projects (Agile and Waterfall) Ability to work independently and identify information and/or resources needed to complete assignments Ability to work in a virtual team environment, across multiple time zones and countries ------------------------------------------------------ Job Family Group: Human Resources ------------------------------------------------------ Job Family: Talent, Development, Learning & Engagement ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------

Responsibilities

Lead a team of Knowledge Management writers to develop performance-based knowledge solutions and assess staff capabilities. Provide direction, technical oversight, and coaching to improve team performance and quality of knowledge solutions.