Manager at KPMG India

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Services, Platform Operations, Incident Management, Change Management, Security Controls, Disaster Recovery, Capacity Planning, ITIL, Azure Governance, CI/CD Pipelines, Vendor Management, ITSM Tooling, Problem Investigation, Service Level Agreements, Automation, Stakeholder Management

Industry

Business Consulting and Services

Description

Job Title: Service Operations Manager – Cloud and Platform Operations Area: Group Digital – Service Operations Location: UK Reporting: Service Operations Lead – Cloud and Platform Operations Grade: C SFIA Skill: Multiple SFIA Level: 4/5 * Manage the operation, performance and continual improvement of cloud and platform services, ensuring SLAs, security requirements and quality standards are consistently met. (ITMG) * Monitor and analyse service performance, negotiate and maintain SLAs, and initiate actions to maintain or improve service levels. (SLMO) * Prioritise, diagnose and manage incidents — leading major incident response, root‑cause analysis and improvements to prevent recurrence. (USUP) * Work with SIAM, Technical Teams and the Business to oversee the Investigation, documentation and resolution of underlying problems, coordinating cross‑team fixes, analysing trends and implementing preventative measures. (PBMG) * Ensure that Assessment, planning and implementation of changes happens safely, ensuring risks are evaluated, approvals obtained and change processes followed to protect service integrity. (CHMG) * Work with Security and Technical Teams to Investigate any breaches, IOC and ensure they are resolved. * Support or lead DR planning/testing and recommend improvements to maintain agreed uptime. (AVMT) * Work with SIAM to monitor and performance and capacity requirements, identify issues and support or lead capacity planning to ensure cloud and platform services scale effectively. (CPMG) * Apply and monitor security controls, investigate breaches, assess risks, ensure compliance with policies and recommend improvements to strengthen security. (SCTY) * Monitor and manage supplier performance, resolve operational issues collaboratively, benchmark service delivery and drive improvements. (SUPP) * Manage stakeholder expectations, facilitate clear communication, gather feedback and support decisions to maintain effective relationships. (RLMT) * Analyse processes, identify improvement opportunities, exploit technology/automation and contribute to organisational standards and guidelines. (BPRE)

Responsibilities

Manage the operation, performance, and continual improvement of cloud and platform services while ensuring SLAs and security requirements are met. Oversee incident management and coordinate cross-team fixes to enhance service delivery.