Manager, KYC Services (Quality Assurance) at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC, Quality Assurance, Onboarding, Due Diligence, AML Requirements, Analytical, Detail-focused, Risk Management, Stakeholder Communication, Training Facilitation, Continuous Improvement, Regulatory Alignment, QA Framework Development

Industry

Financial Services

Description

Create your best future and join Westpac as a Manager, KYC Services (Quality Assurance). 12 month Opportunity. What’s the role? You’ll step into a key quality assurance role within our Global KYC & Onboarding function, where you’ll review completed KYC files, strengthen controls, and support continuous improvement across our processes. This is a 12 month opportunity, Sydney‑based position, working closely with teams who are committed to delivering high‑quality financial crime risk outcomes. You’ll provide guidance, insights, and training that help uplift capability and ensure our KYC practices remain accurate, consistent and aligned to regulatory requirements. You’ll conduct detailed QA assessments, support the development of our QA framework, and collaborate with stakeholders across Operations, Financial Crime Compliance and project teams. You’ll identify risks, recommend enhancements, contribute to training, and help drive a culture of quality and accountability across the KYC function. What do I need? To succeed in this role, you’ll bring: * A solid background in KYC, spanning both onboarding and ongoing due diligence, with proven experience delivering high‑quality QA outcomes * A strong understanding of KYC/AML requirements and an analytical, detail‑focused mindset * The ability to work independently, make sound decisions and manage priorities in a fast‑paced environment * A collaborative approach and a commitment to building strong relationships across teams; Confidence communicating with stakeholders, facilitating training and sharing knowledge * A mindset geared toward continuous improvement, quality uplift and effective risk management Why join us? We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website. [https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/]

Responsibilities

The role involves stepping into a key quality assurance position within the Global KYC & Onboarding function, where responsibilities include reviewing completed KYC files, strengthening controls, and supporting continuous process improvement. This position will also provide guidance, insights, and training to ensure KYC practices remain accurate, consistent, and aligned with regulatory requirements.