Manager, KYC Services at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC, AML, Quality Assurance, Coaching, Mentoring, Microsoft Excel, Power BI, Incident Management, Issue Management, Controls Assessments, Communication

Industry

Financial Services

Description

Create your best future and join Westpac as a Manager, KYC Services 12 month Max Term Contract Sydney based Hybrid working model What’s the role? Global KYC & Onboarding is part of the Group Customer Operations, WIB & Group Treasury Operations (WIBTO). We support the Westpac Institutional Bank (WIB) and we pride ourselves on being a business unit that is equipped to meet the ever-changing needs of the market, while remaining committed to our different customers, stakeholders and products. The Manager, KYC Services will be part of the KYC & AML Quality Assurance team and will be responsible for BAU and ad-hoc duties predominantly conducting quality assurance assessments on completed KYC files to ensure accuracy in accordance with the internal and external KYC requirements; Incident and/or Issue Management, controls assessments, and supporting KYC & AML policy/ procedure change implementation. The role will be working closely with various stakeholders such as the Financial Crime Compliance Team, KYC Operations Team, Management Team and Project Teams. It also involves delivering ongoing knowledge upskilling to KYC teams through mentoring, coaching, and training, while supporting the development and implementation of a QA framework aligned with AML/CFT guidelines and regulatory standards. What do I need? Minimum 6 years of experience in KYC (Customer Onboarding and/or Ongoing Due Diligence) with 3 years of experience in Quality Assurance role is preferred Strong understanding of KYC / AML, particularly in FI, Corporate and Funds Demonstrated experience in coaching and mentoring team members Proficient in Microsoft Excel and Power BI Ability to work independently and under pressure and a strong team player Strong verbal and written communication skills Why join us? We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

Responsibilities

The Manager, KYC Services will conduct quality assurance assessments on completed KYC files and manage incidents or issues. The role involves mentoring and training KYC teams while supporting the development of a QA framework aligned with regulatory standards.