About the role

Reporting into the Head of Supply Chain, you will own the UK end of our supply chain: our 3PL, goods-in, UK inventory, and getting stock out to retailers, D2C customers and Amazon. It is a hands-on role with real ownership, in a small team going through a year of growth and change.

What you'll own

You own our UK stock from the moment it arrives at our 3PL until it reaches the customer.

3PL and goods-in

• Own the day-to-day relationship with our 3PL: slot bookings, service levels, issues and reviews.
• Lead the monthly 3PL performance review with the Head of Supply Chain.
• Check the 3PL's output plan against forecast demand, and agree a recovery plan when capacity falls short.
• Keep the SLA and action tracker with the 3PL up to date.
• Review and approve all 3PL invoices.
• Reconcile receipts by exception against the PO and packing list, amend POs for over- or under-receipts, and escalate material gaps.
• Raise and close shortfall and damage claims against suppliers, forwarders and the 3PL.

UK inventory

• Own the accuracy of our UK stock at the 3PL, including cycle counts and periodic stock takes.
• Ensure all stock movements (inbound, outbound and returns) are properly logged in the 3PL's WMS.
• Reconcile 3PL stock against our systems, investigate variances and approve adjustments.
• Manage aged and expired stock: review it by batch, agree whether it is used, donated or disposed of, and make sure stock records are adjusted.
• Plan and manage rework, such as relabelling and repacking, with the 3PL.
• Forecast and order packaging, tape and POS materials each month, keeping 40–60 days of cover at the 3PL.

Outbound to customers

• Run outbound for UK retailers and D2C: order validation, despatch instructions to the 3PL, retailer RDC slot booking, transport, ASNs, proof of delivery and OTIF.
• Own the daily outbound forecast and share it with the 3PL.
• Own the CHEP pallet account: orders, invoices and reconciliation.
• Own the returns process for D2C and retail, and analyse return trends to catch quality or shipping issues.
• Handle D2C delivery exceptions.
• Run Amazon operations: shipments into Amazon, delivery issues, and a monthly check of Amazon logistics invoices.

Reporting and compliance

• Produce the weekly KPI pack every Monday: orders shipped, 3PL OTIF, and retail and D2C days on hand.
• Report regularly on warehouse performance, inventory and fulfilment, and suggest improvements.
• Support month-end reporting with UK stock positions, adjustments and write-offs for Finance.
• Compile the packaging data for our EPR declaration.